Glorified call center. A lot of work for not a lot of pay.
Pros
Nice workspace, team setting, free lunches. Fast-paced environment.
Cons
This place is a glorified call center. You speak on the phone with angry doctors and nurse practitioners all day. After each call, you have about a minute to look over your case notes or resolve the customer's issue or whatever you need to do before the next call comes in. And you have to take a minimum amount of calls (around 30) per day. You will be constantly multitasking, which is good if you like to keep busy, but it is an extremely fast pace. You also have very little autonomy here. Management's approval is needed for everything. The pay is minimum wage. Management likes remind you of how lucky you are to work there, and will constantly brag about how nice their amenities are (relaxation room, treadmills, catered lunches, snacks--keep it, I'd rather be paid more). This was a huge red flag for me. Their EHR is very complex and training is almost zero. You will have a couple of days of onboarding then you start taking calls. And for the first few months you will not have enough familiarity with EMA to solve most issues by yourself, so you have to ask literally everyone around you for help on every call you take. Only work there if you need work ASAP, then find a better job and leave.