Mom's Meals reviews

Meeting the metrics is a joke, QA 98% or higher and adhering to scheduled break times is near impossible when you have to take calls up to the minute of your scheduled break, point system is ridiculous. Employees will that abuse calling in will show a pattern versus someone who doesn’t. supervisors give unrealistic goals which falls on those unrealistic metrics that you’re required to meet causing stress, supervisors don’t want any manager call backs (who does) but expect reps to “handle those calls” for way less money. If they don’t want those calls why would anyone else especially for less money? Supervisors are rarely at their desk always in meetings etc

Hard to reach all expectations and metrics.