Monogram Health reviews

While I admire the organization and how they try to benefit their patients, are a lot of cons associated with the specific job. First, the benefits are terrible and expensive. This was also by far the worst PTO structure I’ve ever had in a full time position. Next, the job is advertised with anticipated commission included as a yearly salary. However, this is only achieved if you meet your monthly enrollment quota, which changes every month and can be very difficult to achieve. Finally, the job can be very frustrating and stress-inducing. The job title was “outreach specialist”, but I often felt like a door-to-door salesman. Nearly all the people you encounter have either not been reached via phone or have outright denied the program. This meant that almost all visits are unannounced and unexpected. This led to many tense exchanges, angry patients, and an overall level of frustration in my daily routine.

Where to start? The dysfunctional charting system in 2 EMR’s…archaic. NP’s having to schedule their own patients while staff is being paid to do it; constant micromanagement by people who clearly have never been involved in direct patient care. It’s not about the patients; it’s about numbers. All the doctor was worried about was how they were going to get the numbers up to qualify for a bonus. Lots of promises to reel you in, and then the amnesia starts. “Oh, did we say that?”….the concept is great, but the current model lacks. These poor patients are bombarded with phone calls to get them to enroll, so that, by the time the NP gets to them, they are suspicious of the program or don’t want to deal with it anymore. I don’t believe any of the support staff can read, because, no matter that you wrote that the person can’t do a telehealth visit, they schedule them one. And the meetings….meetings about meetings…again, patient care on the back burner here. Now, let’s talk about the driving —here, there, everywhere. “Oh, you just drove a 150 miles? 2 patients, but you want me to see 5?” Well, let’s repeat it again the next day. And let’s not forget the medieval reimbursement for gas at 44 cents/mile…..nope, not a typo. I think I got paid that 15 years ago. Crappy orientation that leads to a set up for failure.