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MultiCare Health System

Engaged Employer

MultiCare Health System Call Center Associate reviews

2.4

30% would recommend to a friend

(11 total reviews)
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Bill Robertson

31% approve of CEO

30% positive business outlook

Reviews by job title

11 reviews
4.0
Jul 24, 2022
Recommend
CEO approval
Business Outlook

Pros

Very motivated to be a positive experience for patients, and treats employees with value. Even with the pressures that are the new normal in healthcare, I believe this organization is working hard to make employees feel welcome and valued.

Cons

Onboarding could have been smoother, and training felt somewhat narrow in focus. Also seems to be some inefficiencies due to different clinics handling administrative tasks in very different ways. With the expense of providing healthcare, there needs to be a greater focus on streamlining processes that do not generate revenue.

5.0
Apr 7, 2021
Recommend
CEO approval
Business Outlook

Pros

They care about the workers

Cons

Not too many promotions available unless you join a speciality clinic

1.0
Jan 1, 2021

Horrible job

Recommend
CEO approval
Business Outlook

Pros

Benefits are good, PTO, holidays off (the main holidays)

Cons

High turnover, lack of consistency, very strict audited calls, pay should be higher for the type of work that is done, medical assistants hardly ever pick up the phone so a lot of times the job is sending messages for patients, lack of teamwork with the clinics and call center

Viewing 7 - 9 of 11 Reviews

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