NAPA Auto Parts reviews

3.4

48% would recommend to a friend

(1,902 total reviews)

Will Stengel

47% approve of CEO

38% positive business outlook

NAPA Auto Parts has an employee rating of 3.4 out of 5 stars, based on 1,902 company reviews on Glassdoor which indicates that most employees have a good working experience there. The NAPA Auto Parts employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

2K reviews
2.0
Apr 24, 2017

Old and slow

Recommend
CEO approval
Business Outlook

Pros

Job security: It would take a lot to get fired from this company Benefits: Decent retirement and benefits program Employee discount: You can purchase auto parts for roughly 50% off depending on the product

Cons

Stale culture: I worked at headquarters and most of the people were 15-20 years older than me. There was no camaraderie. The environment was very stuffy. Low salary: Relative to market, very low salaries. Bonus also only came once in three years for my group. Limited growth opportunity: Everything moves slow. The company doesn't make big moves and people stay a long time. This leads to limited opportunities internally. Poor review structure: I would assume the reviews lead to some form of direct pay increases, because everyone gets horrible reviews. We were graded in multiple categories on a scale of 1-5. I don't know if I ever got a 5 in anything meaningful, and averaged less than 3 overall. I spoke with others who had worked there a long time and they said they always get less than 3 as well. I consider less than 3/5 to be an unsatisfactory employee.

1.0
Jan 12, 2017

Driving for NAPA

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Variety. You never know where to deliver to next. A lot to keep you busy every day. Flexible work schedule.

Cons

Never could seem to be fast enough to satisfy customers. They always wanted parts delivered yesterday or faster. Very poor training program and even failed to inform me of company name chages. Literally expected me to be able to read their minds.

2.0
Sep 22, 2016

Outdated technology, slow to change

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

People are friendly, remodeling as of summer 2016 and headquarters is moving into a new building.

Cons

Very slow to change, wants to be a progressive company, but has very old school thinking. Difficult to make progress. Better for followers than leaders. Only a few top executives make decisions and everyone else is expected to follow.

Viewing 34 - 36 of 1,902 Reviews

Glassdoor has 1,959 NAPA Auto Parts reviews submitted anonymously by NAPA Auto Parts employees. Read employee reviews and ratings on Glassdoor to decide if NAPA Auto Parts is right for you.