NAPA Auto Parts reviews

3.4

50% would recommend to a friend

(1,904 total reviews)

Will Stengel

44% approve of CEO

40% positive business outlook

NAPA Auto Parts has an employee rating of 3.4 out of 5 stars, based on 1,904 company reviews on Glassdoor which indicates that most employees have a good working experience there. The NAPA Auto Parts employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

2K reviews
1.0
Oct 29, 2015

store manager

Recommend
CEO approval
Business Outlook

Pros

The customers or great to work with.

Cons

They don't care about the employees nor the customer. I have had customer waiting to see the upper management for over a year and the still have not gone to see the customer. The employees have been cursed out by some of the commercial accounts because they or mad at upper management and the up management writes up the person at the store saying that its there fault.

2.0
Oct 28, 2015

If you're a driver, its great!

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Consistent work that you are generally compensated well for at the entry level. Paid time off (for now) Defiantly take advantage of the IN-HOUSE training.

Cons

- Short staffed with NO APPROVED over time permitted - Working under equipped with out-dated POS/ diagnostic tools - Driving poorly maintained vehicles - Being denied proper compensation by having bonuses/status increases/promotion requirements changed constantly. - HAVING TO WRITE APOLOGY LETTERS to upper management for not selling enough "know how to ask" promotional products (Yeah that's why I did HUNDREDS of hours of automotive training - TO SELL A $3 CAN OF DEGREASER!). - They recently shut down all employee charge accounts. - No pension programs - Stupid expensive benefit programs (It would cost 2 WEEKS pay EVERY MONTH just for basic coverage. That would literally be working 1/2 a year with-out pay for "insurance" that MIGHT be able to be used some day for a QUALIFIED reason!) -Workman's Comp is a joke (I had an injury that required IMMEDIATE attention and to pay over $600 completely out of pocket because the doctor wasn't "approved". Thanks HR.) Its the corporate side of this business that ruins it. Anything you excel at you become responsible for with-out compensation. DO more get paid LESS. Drivers don't have half the training that I do, only have to go from point A to point B, don't have to handle money, don't have to deal with shop owners or management, don't have to do hours of research and figure out logistics - making phone call after phone call, don't have to "push" products, reset store plan-o-grams, keep track of inventory, handle any paper work or shipment of returns back to manufacturers, etc, etc. They have the bare minimum amount of product responsibility and customer service; YET, most of them are paid better. The work to reward ratio sucks.

1.0
Oct 12, 2015

ugh

Recommend
CEO approval
Business Outlook

Pros

Great people to work with. Pay can be okay after awhile.

Cons

Behind closed door politics, soap opera style backstabbing, less compensation of hard work, and caring more about public opinion rather than employees being legitimately wronged.

avatar
NAPA Auto Parts Response
10y
Thank you for taking the time to leave a review about your employment experience with NAPA. We appreciate your advice to us and will continue to strive to make NAPA a great place to work and also improve in the areas that we need to. We work hard, value our employees and constantly are looking for ways to improve. Thank you again for sharing your experience and advice.
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Glassdoor has 1,961 NAPA Auto Parts reviews submitted anonymously by NAPA Auto Parts employees. Read employee reviews and ratings on Glassdoor to decide if NAPA Auto Parts is right for you.