Is NAPA Auto Parts a good company to work for?

NAPA Auto Parts has an overall rating of 3.4 out of 5, based on over 1,961 reviews left anonymously by employees. This rating has increased by 3% over the last 12 months. 50% of employees would recommend working at NAPA Auto Parts to a friend and 40% have a positive outlook for the business. The best reviews about NAPA Auto Parts have been left by employees working as Sales Representative , General Manager and Sales .

Does NAPA Auto Parts pay their employees well?

According to anonymously submitted Glassdoor reviews, NAPA Auto Parts employees rate their compensation and benefits as 3.0 out of 5. Find out more about salaries and benefits at NAPA Auto Parts. This rating has improved by 6% over the last 12 months.

How satisfied are employees working at NAPA Auto Parts?

50% of NAPA Auto Parts employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated NAPA Auto Parts 3.1 out of 5 for work life balance, 3.2 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at NAPA Auto Parts?

Store Manager (108) , Counter Sales Representative (76) , Assistant Manager (50) , Warehouse Associate (48) , Delivery Driver (44) , Sales Associate (43) , Driver (41) , Manager (34) , Warehouse Worker (27) , Outside Sales Representative (22) , Parts Specialist (22) , Assistant Store Manager (21) , Dispatcher (17) , Sales (15) , Counter Sales Associate (13)

What are the pros of working at NAPA Auto Parts according to real employee reviews?

"At the right locations the people can be a great thing to be around; whether they’re retail customers or even your coworkers." ((in 137 reviews)); "Money to be made and benefits are good" ((in 119 reviews)); "Great coworkers and a fun atmosphere" ((in 41 reviews)); "Employees are friendly and it is almost like a family" ((in 28 reviews)); "Flexible schedules with many locations to choose from." ((in 18 reviews))

What are the cons of working at NAPA Auto Parts according to real employee reviews?

"Pay is low and customer service expectation is high." ((in 130 reviews)); "poor management can affect job morale" ((in 97 reviews)); "Local upper management seamed over worked as well." ((in 59 reviews)); "Long hours and weekends a must" ((in 47 reviews)); "Manager rude and disrespectful to customers" ((in 38 reviews))

What are employees saying about NAPA Auto Parts layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about NAPA Auto Parts layoffs and their outlook for job security at NAPA Auto Parts in 2026.

What are the top reviewed NAPA Auto Parts locations?

Atlanta , Charlotte , Dallas , Houston , Tampa , Chicago , Denver , Minneapolis , Columbus , Jacksonville , Salt Lake City , Sacramento , San Diego , Portland , Norcross , Grand Rapids , Greensboro , Detroit , Fort Wayne , Orlando , Boise , Oklahoma City , Indianapolis , Fresno , Ontario , Miami , Phoenix , Billings , Seattle , Marietta

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NAPA Auto Parts

NAPA Auto Parts reviews

3.4

50% would recommend to a friend

(1,904 total reviews)

Will Stengel

44% approve of CEO

40% positive business outlook

Ratings by category

3.4

Diversity & inclusion

3.2

Culture & values

3.1

Work/Life balance

3.0

Compensation and benefits

3.0

Career opportunities

2.9

Senior management

NAPA Auto Parts has an employee rating of 3.4 out of 5 stars, based on 1,904 company reviews on Glassdoor which indicates that most employees have a good working experience there. The NAPA Auto Parts employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

2K reviews

3.0

Sep 22, 2015

Assistant manager

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Web based documentation, inventory tracking, billing, communications, customer service and support, equipment operating and maintenance.

Cons

As a parts department for a rendering plant there are a lot of confusion in the warehousing area that are easily confused and miss labeled as there are too many people touching the product.

5.0

Sep 2, 2015

Great work environment

Sales representative

Recommend

CEO approval

Business Outlook

Pros

Awesome Owners, great Coworkers, online system, quality of parts, flexibility of hours, paid time off, ability to advance, time outside the store.

Cons

Pay isn't very high but it is manageable, overtime makes up for it. Can be hectic at times, sometimes a little overwhelming. Nothing too bad though.

NAPA Auto Parts Response

10y

Thank you for taking the time to leave a review about your great employment experience with NAPA. We appreciate your advice to us and will continue to strive to make NAPA a great place to work and also improve in the areas that we need to. We do work hard and we do value our employees. Thank you again for sharing your experience!

3.0

Aug 29, 2015

Frustrating Contradictions

Store manager

Recommend

CEO approval

Business Outlook

Pros

Competitive pay, great supplier support, continued training, room for advancement. District & operations managers promoted from within which means they're always willing to pitch-in to help because they've been in your position and respect what you do.

Cons

Corporate can't stop talking about the importance of customer service but won't allow proper staffing levels in the store to achieve it. Store managers spend 85% of their time as a counter person instead of being allowed to manage the store. This takes focus away from important tasks such as (but not limited to) being able to cultivate employees, visit wholesale customers, be available to support counter staff, find ways to better manage P&L, organize promotions, & investigate inventory discrepancies.

Viewing 292 - 294 of 1,904 Reviews

Jobs at NAPA Auto Parts

Accounts Receivable & Billing Coordinator

Delivery Driver for NAPA Auto Parts (Full Time)

Delivery Driver for NAPA Auto Parts (Full Time)

Fort Lauderdale, FL

View job