If pay was higher, it would be 4 stars.
Pros
Good amount of PTO, 401k plan, high deductible or PTO plan choices for health insurance, coworkers are all friendly and respectful. OT and VTO offered when available. Has been WFH since Spring 2020 which is amazing!!! Supervisors are respectful and appreciative of hard work.
Cons
Callers are often mad, crying, ranting, cussing, blaming you for their problems. You hear a lot of negativity from callers and their disrespect can bring you down. Low pay, low raises. Burnout from taking back to back calls. Since it is a call center, working either Sat or Sun is required when first hired, but depending on performance, you can bid to a Mon-Fri schedule during shift bids. Likelihood of getting a normal 9-5 shift is slim since they are open 24/7 and require coverage all day.