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      NAVEX

      Engaged Employer

      NAVEX reviews

      3.8

      71% would recommend to a friend

      (716 total reviews)
      avatar

      Arpan Sheth

      Not enough data to show CEO approval

      66% positive business outlook

      Ratings by demographic groups

      NAVEX has an employee rating of 3.8 out of 5 stars, based on 716 company reviews on Glassdoor which indicates that most employees have a good working experience there. The NAVEX employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Reviews by job title

      716 reviews
      1.0
      Jul 31, 2020

      Don't Even Consider It

      Account executive
      Recommend
      CEO approval
      Business Outlook

      Pros

      Work/life balance is somewhat flexible.

      Cons

      Current salary is 36% below industry average according to the US Bureau of Labor and Statistics. Company is bought, squeezed dry, then resold every 18-24 months. Management is full of either air-heads or LDS elitists. Every competitive differentiator is slowly being outsourced or otherwise nullified. Culture is absolutely fake.

      1.0
      Dec 17, 2016

      There's a High Turnover Rate for a Reason

      Communications specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Coworkers are very friendly and stay positive despite the work environment.

      Cons

      The communications specialists are treated terribly. This hotline is basically for employee complaints. Unfortunately, the calls are most frequently from angry employees looking for someone to unleash their anger on. The training on how to handle certain calls can be misleading and can feel unethical at times.

      avatar
      NAVEX Response
      9y
      I agree that our Communication Specialist do very important work! Please know that your efforts and commitments to our clients was and is valued. Also, I’m glad to read that your coworkers were a positive part of your experience. There are a lot of nice people at NAVEX Global. My personal background with NAVEX Global is in the Contact Center and I found that there was training and support to deal with angry callers, but I understand that this was not your experience. Without more information, I’m not sure what aspect of the training and call management felt unethical to you; our role is to gather the information, document and route appropriately. We do set the expectations with our callers that we are not resolving the issues or providing guidance.
      2.0
      Oct 23, 2016

      Not all it is cracked up to be...

      Interview specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Performance based shifts Available management Ability to work from home Aside from these are no others that come to mind

      Cons

      The biggest con is the fact that you do receive the pay that your work requires. The employees are expected to maintain the greatest sense and display of excitement but are burdened with complaints as long as they are on the clock. Breathers are not allowed because the business has to be run but downtime is needed when you receive complaint after complaint. The best way to make more is to be bilingual or cross train which means more work but it is not worth the pressure or headache that comes with it. You become an underpaid psychologist or psychiatrist who cannot offer advice or prescribe medication.

      avatar
      NAVEX Response
      9y
      Thank you for sharing your comments and for your efforts in taking calls. We are listening to this feedback and appreciate your consideration of what have been the pros and cons for you.
      Viewing 55 - 57 of 716 Reviews
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      ReviewsNAVEX reviews

      Glassdoor has 746 NAVEX reviews submitted anonymously by NAVEX employees. Read employee reviews and ratings on Glassdoor to decide if NAVEX is right for you.