Pros
The CS team was great to work with, and a lot of other departments were as well. Leadership seemed genuinely supportive of my career growth whether that was with NAVEX or somewhere else. Lots of autonomy to get your work done the way you want to do it, and work-life balance is considered extremely important. I was pushed to take more vacation by multiple managers during my time.
Cons
Compensation for CSMs is relatively low compared to the industry, yet there are increasing pressures to generate more opportunities for the struggling sales team. Leadership doesn't always hold other teams (i.e. sales) accountable wen issues arise, instead directing ICs to focus on doing their own jobs well and to allow others to make themselves (and the company) look bad. That's not how issues should be handled.
