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      NAVEX

      Engaged Employer

      NAVEX reviews

      3.8

      71% would recommend to a friend

      (716 total reviews)
      avatar

      Arpan Sheth

      Not enough data to show CEO approval

      66% positive business outlook

      Ratings by demographic groups

      NAVEX has an employee rating of 3.8 out of 5 stars, based on 716 company reviews on Glassdoor which indicates that most employees have a good working experience there. The NAVEX employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Reviews by job title

      716 reviews
      4.0
      May 16, 2016

      Enjoying the change from previous employer. Not your typical call center.

      Communication specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      PTO, company events, nice building, snack machines, TV in break room, unlimited coffee, easy work, no micromanaging, help when needed. No one makes you feel like an idiot for asking a question. Co workers are nice and friendly. Everyone speaks, no matter how high up they are in the company. Although they are open 365 and you don't get holidays off, they are given as "floating holidays" to use at another time.

      Cons

      Pay, while can be considered competitive compared to most call centers, could still be a little higher or there should be a clear performance review schedule since that is when raises are given.

      avatar
      NAVEX Response
      10y
      Thank you for your feedback. We are making efforts to extend the option to work from home to more employees. We are working to unify our performance review strategy, so thank you for staying with us while we improve that process. Thank you for the work you do!
      2.0
      May 16, 2016

      Interview specialist

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      24 hour operation allows some flexibility

      Cons

      Very difficult to get approved time off; understaffed so single day off requests get denied frequently

      avatar
      NAVEX Response
      10y
      We are continually working to increase the size of our team, and as part of that, we are offering compensation incentives upon completion of the first successful 90 days of employment. Thank you for taking time to leave feedback, and we hope our actions in this area will make a meaningful impact on providing a positive experience as part of our team.
      2.0
      May 16, 2016

      Communication Specialist

      Communications specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Ability to work from; decent, hard-working staff in call center; attempt to make work environment very relaxed (dress code is basically non-existent). Okay job for college student taking online classes.

      Cons

      The pay is insulting! If you're working as CS, and you're an adult with a family, you won't make ends meet. You will have to work OT, which is plentiful due to high turnover, almost everyday. The calls are back to back from people complaining about sexual harassment to made up stuff dealing with the SEC. The calls can really wear on you mentally, and you don't have enough time from breaks (15 minute each) or lunch(30 minutes) to recoup. Many times I've come back on the phone literally belching from having to woof down my lunch! Management wants you to give them 90 days advance notice for time off...really? Who can determine what may happen 90 days from now, especially those who are married and have kids? Training is a joke! Trainers are nice, but in no way are you completely trained to take all the different type calls. I've been there almost six months and still get calls that I've not been trained to handle, and if you close the call out wrong, here come the emails and calls!

      avatar
      NAVEX Response
      10y
      I can appreciate the nature of the calls you handle s as Communication Specialist are challenging. Thank you for your feedback with regard to scheduling and training. We are continually bringing on new team members in order to allow for more flexibility with scheduling, but we want to ensure we are making quality hires. As you experienced, our training class is currently 80 hours, and I understand we are not able to cover every call scenario in that time. However, if you would like additional training, please reach out to HR or a performance coach, and we would be happy to work with you on any additional items you would like to discuss. Thank you for your feedback.
      Viewing 643 - 645 of 716 Reviews
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      ReviewsNAVEX reviews

      Glassdoor has 746 NAVEX reviews submitted anonymously by NAVEX employees. Read employee reviews and ratings on Glassdoor to decide if NAVEX is right for you.