-CEO is completely out of touch with reality of his own business
-top tier VP and management are all yes men- fearful to speak up not wanting to lose their jobs
-management team and executives have no real business experience or management/leadership skills when it comes to actually running a company
-constant change in message- CEO gets on phone one week saying "we need more deluxe families" and the next saying "we need more free level families " or " we're the experts tell the family what level is based for them" a month later "why are we recommending memberships let the family choose"
-company manipulates data to favorably entice families to enroll
-customer service wing is great but they are whoa-fully understaffed and company continues to turn blind eye as they focus solely on lining their own pockets
-bonuses are constantly achieved by individuals yet never paid out
-problems with commission going through on paychecks
-low hours and minimal pay
-management lacks the straight forwardness that real leaders need- they should just say look we are in this for the money, your power ranking are based off revenue, and you got to pick it up- lets get through these families and find ones that want to buy our product and have the money to do so
-salesforce(software) is a nightmare
-constant busy work - sending VP's information each night that they already receive if they opened their eyes
-constantly changing how we educate families on the front side - such as how we explain our relationship, because we wont come out and say look - we bought your info from one of partners we know you didn't request an evaluation
-VPs and CEO always trying to get us to talk around the cost issue- total bait and switch on families
-constant turn over
