NJM Insurance reviews

Workload unsustainable. When I first started, adjusters never left unless they were promoted. Now, turnover is high. There is too much expected from one adjuster, claim volume is up and adjusters are down. NJM prides on customer service however when getting 12 claims on a Monday, they should be lucky any service is provided at all. If you are good at your job expect to get more responsibility ( desk coverage, help with training ) with no reward. I was constantly stressed out. When I needed help, it was expected that I could just get it done. However when less competent team members needed help, I was expected to drop everything and hold their hand. Promotions used to be given the the best adjuster on the floor. Now they are given to whoever management feels like giving it to. They then get confused as to why you are unhappy / would want to leave. Required to be in the office 3 days a week. This is so ridiculously behind the times. We proved that during Covid we could work remotely. All other insurance companies allow for flexibility. NJM has none in this regard. There is no reason this needs to be done. Might as well bring back the suits and ties while you’re at it. The only people who want to go into the office are the old men who run it who think no one is working at home. This is outdated and you will have a hard time employing / keeping people.

I can only speak for personal lines but you are micromanaged to the t. Your schedule is planned out for you Which sounds great in theory but in reality , you spend most of you day trying to adhere to it and when you get stuck on a long call and need to write a long note your harassed to hurry up. If you need a day off you better make sure you know about it a year in advance other wise your screwed. when you actually need a day good luck cause they won’t let you leave early and it’s a miracle when they do . There is a huge disconnect between upper management and what is really going on. The supervisors are so far removed they don’t even know the Proper procedures yet they’re supposed to coach you on how to do things correctly. A pro is it doesn’t take much to get promoted the downside about that is they promote just about anyone they like The downside they have people with no experience as Underwriters And supervisors. The best is the programs used. They are out dated and always have issues. They have a department that handles “tech issues” but no one in that group is actually trained in IT so when they roll out a new program 3 other things break. Don’t look for morale because there’s none. When it gets busy they threaten you to do overtime otherwise they will force you to. Part of the reason no one wants to do overtime is because the lack of appreciation for the hard work that is put in.