NJM Insurance reviews

Horrible system in scheduling days off and to leave on the same day requires approval from upper management as a courtesy, the old system was much better in electing days off provided a number in line to leave early, at least on the same day. It also became a requirement to work mandatory "skeleton" days, such as Presidents' Day, etc. Sure you are compensated but you're not given a real option to say no. The department also is quite understaffed due to a high turn over. New hires are college grads who do not care for the profession and leave once a better opportunity presents itself. It causes a lot of miscommunication on the floor, not everyone abides by the same guidelines, nor were they trained the same so it creates havoc and delays in trying to service the customer when they've been provided incorrect information. Found something done half way, expect it came from the Hammonton office or Parsippany, the training between the offices differs resulting in confusion for the customer. The micromanagement within the sections has grown, from reviewing two quality calls a month to three. Certain supervisors take it upon themselves to review calls and forward them to management to dictate punishment instead of coaching their actual staff, it seemed as though they would win brownie points for throwing their own under the bus. Resulting in low morale on the floor and employees who want to establish or continue a career in insurance, they leave and move on to better careers. A lot of existing business has been leaving due rate increases which staff has not been provided a method of responding adequately to the customers about. Also the induction of the insurance score report has created havoc . All other carriers do not provide as detailed information as NJM, resulting in less of a headache. Overall I'm extremely happy I left on my own terms, the department has become a sinking ship and I abandoned ship at the first opportunity given.

As per the previous review, the company was in better shape when Anthony Dickson was CEO. A friend in the West Trenton office told me that Mr. Dickson would stop by the Personal Lines Department in West Trenton on Saturdays. Bernie Flynn is missing in action, even on weekdays, and it shows. Fear is prevalent. AM Best recently downgraded NJM. It was not a significant downgrade, but it is a sign things are not going well. If you decide that employment at NJM is for you, keep in mind the following: You will argue with your supervisor to get time off for medical appointments. Supervisors state that they cannot trust their employees. Your supervisor will call you in as a group to discuss your personal mail you receive. Yes, NJM is very interested in solicitations for employment you receive from other insurance carriers via United States Postal Service. Your supervisor will tell you during your performance review that they want you to tell on other employees. They want you to be part of an atmosphere based on distrust. As much as upper management states that they have an open door policy...the only thing truthful about that statement is the doors to their offices are open. Decisions regarding you are made by entities known as 'they', and you will never know who 'they' are. A majority of employees do not understand the new billing system. Your supervisor will not understand the new billing system, and when you go to him or her to ask questions, he or she will ask you for help. No additional training has been provided for employees has been provided for employees despite one on one and group meetings with supervisors. This is the only job you will ever have. NJM demands your allegiance, even on your personal time off. Take too many days off and you will be questioned as to what you are doing with your personal time. There is no creativity here. Either with the pricing package for automobile or with employees. You cannot have creativity where there is fear. You cannot stay financially afloat as a company without providing alternatives for policy holders. Other insurance carriers offer more discounts than NJM, even under the new pricing system.