The cons of this position is definitely the repetitiveness, especially on the hella-regulated Medicare side. 200 dials a day may not seem like a lot, and its not when you are dialing <65 customers, but when you have to read the super long SAME SCRIPT in the MANDATORY voicemail, each and every call, its extremely hard not to feel discouraged on continuing the job for long. Another thing to add, my opinion of course is I have heard that new BA’s (the role most ESR’s move up to) are not happy and have a high % quit soon after. I cannot speak on this, but I am sure that is for a reason. After time being a BA for a while, they make great great money but at first not so much.