Pros
salary was good. benefits were great. friendly co workers.
Cons
management was not manageable. did not consider suggestions. metrics on phone. this is a customer service business but they monitor the phones to make sure you are answering your phone. you can be on the phone with a customer and have to cut them off to answer the second line to put them on hold. it seemed to be rude and impersonal. you were set up for failure if you did not meet all metrics. the team had low moral and discouraged. no work/life balance. always working more hours than 8 in a day to try and keep up. not enough people to work high claims loads that were not manageable. i had no training but i lasted for 1yr and half. 3 employees were gone before me and believe there were going to be several after me. when i was there the regional manager was gone and also my supervisor gone. another supervisor in my unit stepped down and left also.
