Benefits are shoddy. 80% 401(k) match, EXPENSIVE health plans. I was hired as a non-exempt employee (OT eligible) and once the merger is complete I will be salaried. No way to appeal or anything like that, just "yeah, you won't be getting OT any more".
Your experience will really depend on your manager. Some of them are chill, some of them are micromanagers.
The trainers are good, most of them came up through Claims, but their computer system is antiquated and the training for it is lackluster. Eight weeks of training, of which four is basic claims handling, then a little time on the systems, then you're off to handling claims. For someone like me, who has experience, that's enough, but the new people were really struggling.
Metrics are severe and a bit arbitrary at times, and you aren't always rewarded for being thorough - they want those claims closed within 10 days, even if it means you have to re-open and close them multiple times to issue payments/supplements, etc.
Non-standard insurance is BRUTAL, especially in CA which has super low limits, and 95% of your customers don't understand how insurance works/what a deductible is. You'll spend a LOT of time educating, which cuts into your other handling metrics.
I average between 6-8 hours per week of OT, but I am going to stop doing that once I am converted to salary. I don't work when I'm not getting paid.
