Feb 18, 2017
National Interstate
Part of Great American Insurance Group
Engaged Employer
National Interstate reviews
4.1
76% would recommend to a friend
Tony Mercurio
87% approve of CEO
69% positive business outlook
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National Interstate has an employee rating of 4.1 out of 5 stars, based on 215 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The National Interstate employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).
Reviews by job title
215 reviews
2.0
Feb 9, 2017
Recommend
CEO approval
Business Outlook
Pros
Good lunch program with daily specials at an affordable price. Good benefits, 401k match, and PTO. New gym and locker rooms and the "campus" is attractive. Minimal amount of micromanagement. Your co-workers are extremely helpful. They will be the ones training you and go out of their way to get new employees up to speed as it ultimately benefits them.
Cons
Management is out of touch with their employees and inadequately staff their claims divisions. Supervisors do not step in and help when there is increased claims frequency which happens weekly. There is no consistency between claims supervisors, managers or directors which makes the constant moving around of talent frustrating. This ultimately effects the business and clients comment as to how often changes in staff/policies occur. To be considered seriously for a promotion you need to be a management favorite. They have created several new positions for specific people not allowing others to apply. Cliques are all over the company and if you're not in you might as well get out now. If you ever try to ruffle feathers watch out, they are very quickly to black list you, make you want to quit, and then place blame and bad mouth you when you're gone and can't defend yourself.
2.0
Jan 31, 2017
So much potential, but old school mentality is holding back progress.
Anonymous employee
Former employee
Richfield, OH
Recommend
CEO approval
Business Outlook
Pros
The people (outside of management) were some of the most genuine and caring people I've ever met. Most were willing to go above and beyond to help if you only ask. The buildings were always clean, the gyms were nice, and the cafeteria was a great bonus too. However if you didn't get down there early, there was a decent wait. (I believe this is being addressed with the new building.) 401k matching was also generous and there was college tuition reimbursement of 80%. If you are self motivated, there were plenty of opportunities to teach yourself skills that can be used in your future job searches. (Like Excel, VBA, and PowerPoint.) Unfortunately, advancing your career at NATL is very difficult. (Some departments throw new titles around like crazy, while others take years to give any recognition unless you're in the "in crowd") There are several employees who are working to change the way NATL operates, but it's a painfully slow process. I believe there is small shift in the attitude occurring. However, some of the management refuses to change, because "that's how it's always been done." With each new employee there's hope. So if you can stick it out, I think NATL will be on right path in 5-10 years as old management phases out.
Cons
The lack of diversity and women in leadership was very obvious, and it shows in the way some managers treated their employees. One particular manager consistently spoke down to employees, lied, and was very unclear with expectations. (Which made understanding what he wanted more challenging than the job itself.) Numerous employees talked to upper management, but nothing was done even though their complaints were well documented. Relevant training was also hard to come by. Kent state classes on "managing email" and "working in groups" were provided, but were utterly useless. Compensation was below other employers in the industry, and raises barely kept up with inflation. When negotiating for a position make sure to go high, because you will not see any significant increases after reviews. Company/Product performance bonuses were very small (less than $100 in some cases) and were split up. There was no option to work from home, and laptops were only provided to select departments. I understand not every company has to offer this, but for the sake of employees living 30+ minutes away, when inclement weather strikes, it would be a godsend. There was also inconsistency on how "core hours" were implemented. Some managers made you take PTO for appointments and others were flexible. It depended on your department.
Viewing 148 - 150 of 215 Reviews