Is National Life Group a good company to work for?

National Life Group has an overall rating of 3.9 out of 5, based on over 483 reviews left anonymously by employees. This rating has increased by 2% over the last 12 months. 69% of employees would recommend working at National Life Group to a friend and 73% have a positive outlook for the business. The best reviews about National Life Group have been left by employees working as Intern , Director and Customer Service Representative .

Does National Life Group pay their employees well?

According to anonymously submitted Glassdoor reviews, National Life Group employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at National Life Group. This rating has improved by 3% over the last 12 months.

How satisfied are employees working at National Life Group?

69% of National Life Group employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated National Life Group 3.7 out of 5 for work life balance, 3.9 for culture and values and 3.9 for career opportunities.

What are the top reviewed jobs at National Life Group?

Intern (20) , Customer Service Representative (15) , Director (11) , Case Manager (9) , Insurance Agent (9) , Actuarial Analyst (7) , Actuarial Intern (5) , Financial Advisor (5) , Project Manager (5) , Team Lead (5) , Team Manager (5) , Underwriter (5) , Anonymous (4) , Contact Center Representative (4) , Internal Sales Associate (4)

What are the pros of working at National Life Group according to real employee reviews?

"The company seems to really care about their employees and they have a great culture." ((in 71 reviews)); "There are some great people you can meet within the company who are genuinely so supportive and helpful." ((in 48 reviews)); "Great benefits and awesome company overall" ((in 39 reviews)); "I enjoyed working here and had a good work/life balance." ((in 16 reviews)); "Great company culture!" ((in 13 reviews))

What are the cons of working at National Life Group according to real employee reviews?

"Fake people and low pay" ((in 21 reviews)); "If you are a person of color, that means you have to watch your tone and you cannot be the slightest honest with upper management as they take any feedback as non" ((in 9 reviews)); "Salary is always below MRP." ((in 7 reviews)); "Some managers, manage up and focus less on their direct reports." ((in 6 reviews)); "Favoritism is blatant, support is nonexistent, and the company makes it painfully clear that customers and agents matter more than the people doing the actual work." ((in 4 reviews))

What are the top reviewed National Life Group locations?

Montpelier , Addison , Dallas , Burlington , New York , Chicago , Corona , Houston , Los Angeles , San Diego , Atlanta , Sunrise , Red Bank , White Plains , Phoenix , Irving , Southlake , San Antonio , Stowe , Barre , Essex , South Burlington , Indianapolis , Irvine , Orange , San Jose , Hanover , Seattle , Baltimore , Silver Spring

National Life Group reviews

3.9

69% would recommend to a friend

(407 total reviews)

Mehran Assadi

73% approve of CEO

73% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

National Life Group has an employee rating of 3.9 out of 5 stars, based on 407 company reviews on Glassdoor which indicates that most employees have a good working experience there. The National Life Group employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

Reviews by job title

407 reviews

1.0

Aug 3, 2025

Low Pay, Inconsistent Metrics, Poor Management

Case manager

Recommend

CEO approval

Business Outlook

Pros

*There are some great people you can meet within the company who are genuinely so supportive and helpful. *If you do your job well, there is a secure understanding of job security. *Every blue moon, the company offers gifts for Overtime or just as an appreciation.

Cons

*Metrics are unrealistic for the number of gaps training has across the company as a whole. I started in Sales, and the training for that, while in-depth, did not have much applicability to how service-oriented the phone and illustration work is. The turn over rate is high. And promotions are mostly based on people politics not how knowlegable a canidate truly is. *I transitioned into the New Business Department after dealing with a very antagonistic manager that is still employeed and has had significant run ins with HR after I left her team. The way this company allows for problematic managers with zero diversity training lead is incredibly concerning. *New Business as an entire department has no retention capacity. Their quality model is faulty, inconsistent, and generally miscalculated. They have allowed this to continue despite the many gaps several employees have been able to point out. Most people get stuck in this role because of this model, if there is no clear trajectory to move up- they make it harder for you by implying company culture expectations. If you are a person of color, that means you have to watch your tone and you cannot be the slightest honest with upper management as they take any feedback as non-collaborative.

National Life Group Response

10mo

Thank you for taking the time to share your detailed feedback. We’re glad to hear you had positive experiences with supportive colleagues and appreciated moments of recognition for your hard work. Building strong relationships and acknowledging contributions are values we take seriously. We also want to sincerely thank you for raising important concerns. What you’ve shared deserves close attention. These issues are not taken lightly. We're actively working to strengthen onboarding, mentorship, and cross-functional training to set our associates up for long-term success. Thank you again for your candid input.

2.0

Jun 25, 2025

You're a Machine

Contact center associate

Recommend

CEO approval

Business Outlook

Pros

Hybrid. Coworkers. Volunteering, On-site Gym

Cons

This job is not sustainable for anyone with a family or personal life. You're expected to take back-to-back calls every 30 seconds to meet an unrealistic quota of 80+ calls a day. Need a day off? You'll have to request it and hope it gets approved. Most issues aren't resolved through self-service because the online help tools are slow and limited, forcing nearly every problem to come through as a call. And 85-90% of those calls are from customers who are rightfully angry, usually because of mistakes on our end. The worst part? Management is completely disengaged. You get to watch them chat and joke while you’re left absorbing constant frustration from customers, trying to meet insane metrics for low paycheck to paycheck pay. The burnout is real and fast. Most people are just counting the days until they can quit. Unless you enjoy being treated like a machine, avoid this job.

National Life Group Response

1y

Thank you for contributing feedback. We value your point of view, and this is not the experience we want associates to have. At NLG, we are always striving to improve our self-serve systems for customers, decrease phone wait times, and to support our associates who support them. Please feel free to reach out, and good luck moving forward.

3.0

Dec 23, 2023

Not Competitive Pay

Administrative assistant

Recommend

CEO approval

Business Outlook

Pros

Co-workers can be very welcoming.

Cons

The organization is behind the curve. Challenging for growth. And not competitive with pay.

Viewing 55 - 57 of 407 Reviews

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