National Life Group reviews

CEO will say one thing, but then do the exact opposite. Claims he cares about staff, but then lays off over 100 people without attempting any other money saving measures. Most members of management were promoted based on politics, not on actual skill or knowledge in that department/field. Almost every team is highly understaffed, and even current staff are underpaid. Case Managers and UWs are overworked and micromanaged. Toxic culture of management pretending everything is rosy even though many lower level staff have raised flags that it is not Team members that do most of the heavy lifting are treated poorly and under appreciated Servant leadership tenets are referred to often but not actually applied and followed on a daily basis

Once you are in a position, especially in an entry-level position, they do not want you to move up. Be prepared to be micro-managed, have bathroom breaks timed, have your managers changed every few months, and for some employees to just disappear off the grid due to being let go or quitting. NLG fired a lot of people during COVID, but has still not hired anyone to take their place. Those who were not fired are expected to pick up the slack, while improving their numbers. Prepare to have numbers be a normal stress in your life- How long are your calls? How long do you spend in-between calls? Did you take a break at your exact scheduled time or were you five minutes late? The new bonus system means if you don't meet all of these numbers, you are unable to get a bonus. Did you take 3 days off last quarter because you got sick? You won't receive a bonus, even if your numbers were perfect. Great place to work if you enjoy being stuck in an entry level position and having your every move monitored and recorded.