Pros
The Association provides excellent benefits and professional development opportunities across the board. The DC office space is wonderful. There are a number of staff who are celebrating 30 years of service and, at the same time, new hires are joining our ranks and finding lots of opportunities to play a meaningful role in our work. I enjoy coming to work, I genuinely like my colleagues, and I have a great time at this job. Not only is the work interesting and rewarding, but we also have volunteer opportunities, happy hours, and fun along with the hard work we do. This is a great time for the hospitality industry, and the CEO should make good on her commitment to the "What" and the "How" of the work we are doing.
Cons
I am bewildered by the recent negative reviews, particularly those focused on the CAO. Enough, already! I have worked with the CAO and, since her arrival, she has demonstrated fairness and dedication to all employees, not just those on her staff. She has invited me and others out to coffee to get to know us better, and when I see her at company events, she is friendly and attracts others to her with her vibrant sense of humor. Professional development opportunities have increased for many of us since she arrived. Sadly, some employees seem to have a great sense of entitlement. Employees who regularly come in at 10 AM or later, who leave before they have put in an 8-hour day, who don't produce deliverables on time and whose work is sloppy should not be the voice of record. The CEO is making a number of changes, and the CAO is responsible for implementing them, which has made the CAO a scapegoat. I am also puzzled by the claim that there is no recognition of exceptional effort. We have an awards ceremony every year that recognizes many individuals for their contributions to the Association. Some employees receive thousands of dollars as part of their award. I can only say that if you feel you are not being recognized for your work, you should talk to your manager rather than hiding behind anonymous reviews on Glassdoor.