- LOW starting pay for industry standards and they say that in your 6-8 months you get a huge 20% raise, but that's not s guarantee--- And they expect you to work nights and weekends or any open shift that they need you to work
- Claim work load can be very overwhelming and unmanageable and management doesn't seem like they care to even out the claim load between shifts
- VERY "mid west" company with no innovation for the future- Management is stuck in the "old" way of business like having a strict dresscode (when the job is 90% on the phone... who cares if I'm in jeans, I can do my job just fine)
- Office politics.. Depending on your manager, it can feel very micromanaged- If you finish your work 10 minutes early and want to leave, depending on the manager you could "get in trouble"
- Time commitment to the department you are hired in is 18 months, which can feel like forever and when the 18 months is up there are about 20 people all trying to get promoted to the same open position
- Unfair "grading" system- some managers give promotions and bonuses to those who they like that do not preform well at all... It matters more that management likes you, not the quality of the work you do
- At the end of the day, it's claims- you're talking to upset/impatient people who expect you to bend over backwards for them and they still yell at you for not doing enough. No one understands their policy coverages and a lot of the time you're "wrong" when you had nothing to do with the issue at hand. It's a very thankless job.
