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      Navy Federal Credit Union

      Engaged Employer

      Navy Federal Credit Union reviews

      3.6

      62% would recommend to a friend

      (3,179 total reviews)
      avatar

      Dietrich Kuhlmann

      62% approve of CEO

      60% positive business outlook

      Ratings by category

      4.0

      Compensation and benefits

      3.8

      Diversity & inclusion

      3.6

      Culture & values

      3.3

      Work/Life balance

      3.3

      Career opportunities

      3.0

      Senior management

      Navy Federal Credit Union has an employee rating of 3.6 out of 5 stars, based on 3,179 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Navy Federal Credit Union employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      3K reviews
      1.0
      Apr 7, 2026

      Good benefits, but disappointing shift in work policy

      Ux designer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good benefits, 401k, and pension

      Cons

      The recent change of the hybrid work policy from 2 to 3 in-office days per week is disappointing. Flexibility was previously a strong part of the company’s culture, this change feels like a step backward and has impacted work-life balance for many employees. The adjustment appears to have been implemented without sufficient transparency or clear business justification, which has affected morale. Many employees signed on and have structured their routines around the prior policy, and the change has created unnecessary strain. Leadership is out of touch, no parking spots so they're renting commuter lots not on the campus. Last fall the female VP on MSO bragged about how she doesn't worry about parking because she has a dedicated parking spot. How tonedeaf can one be..

      avatar
      Navy Federal Credit Union Response
      3mo
      Your experience does not reflect the culture we strive to provide and maintain, and we are truly sorry we did not meet your expectations.
      2.0
      Feb 25, 2026

      No Longer Looking out for Employees

      Manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Work life balance, benefits, peers, company mission

      Cons

      Between the ITS leadership model and the rollout of enterprise job architecture, it is becoming crystal clear that Navy Federal is no longer looking out for their people, but creating manufactured hierarchy that seeks to push people down through organizational politics rather than lift them up. Dietrich (CEO) has created a toxic environment that's promoting the wrong behaviors.

      avatar
      Navy Federal Credit Union Response
      4mo
      Thank you for sharing your feedback with us. Our team members at Navy Federal Credit Union are extremely important to us, and we are sorry we did not meet your expectations.
      1.0
      Feb 25, 2026

      Unbiased

      Contact center specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Many Dept to work in, A food court, A gym, A Dr's office, floor to ceiling windows, wall length refrigerators, 2-4 massage chairs, free tea, clean keurigs & bthrm...

      Cons

      Bthrms are far from seating & going messes up the time table that's calculated against you min by min, gym & food court is farther away & ur lunch is shorter than it takes to get to them and back (again with the time allotment), some racist and/or Biased Mngrs that are normally chosen via unlearned, giddy behavior & nepotism vs learned or degree (Ex: waitresses can bypass a personal or mortgage Bank Specialist of 10yrs., making it difficult to ever get chosen from one dept to another. You are encouraged to sit in on Networking events, fun get away with higher ranked Specialist, but can sit years stuck while being bypassed by a new employee friend, diner cashier or lifeguard. If you speak to HR you'll get fired, so don't bother.

      avatar
      Navy Federal Credit Union Response
      4mo
      Your experience does not reflect the culture we strive to provide and maintain, and we are truly sorry we did not meet your expectations.
      Viewing 64 - 66 of 3,179 Reviews
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      ReviewsNavy Federal Credit Union reviews

      Glassdoor has 3,529 Navy Federal Credit Union reviews submitted anonymously by Navy Federal Credit Union employees. Read employee reviews and ratings on Glassdoor to decide if Navy Federal Credit Union is right for you.