I continue to be appalled at the thuggish mentality of management in the Call Center. Employees get promoted in the Call Center to become management if they have an appalling thick-skulled mentality. In a recent meeting in Winchester, a woman who would eventually get promoted to an upper level management position, came to a lunch and learn to address a group of 20 employees on upcoming changes. Throughout the 45-minute meeting, she continuously did not conjugate verbs correctly. One of the incorrect things she continued to say several times throughout the meeting was, "What I have saw is ..." Correct English grammar would be "What I have seen is ..." I was appalled and wanted to put my hands over my ears and say, "Stop! Learn how to speak English correctly, please!" That woman was just promoted to an upper level management position. In a recent email, someone in management said, "Your efforts have not went unnoticed"!!! Correct English grammar would have been, "Your efforts have not gone unnoticed"! Most of the training bytes and materials have misspellings. I send the examples of misspellings to my supervisor, which are ignored and are not acknowledged. This is a Fortune 100 company in title only because of the good health insurance. In so many other aspects, this company does not deserve to be on the Fortune 100 list. I am absolutely appalled that a woman who cannot even conjugate verbs correctly could get promoted to upper management, which re-enforces my theory that NFCU doesn't want the best and the brightest. They want to dumb down and dull employees into a numbing dullness. Why would a woman be promoted to upper level management in the Call Center who cannot conjugate verbs correctly repeatedly? This is so frightening for someone like myself who felt I had so much to offer a company and five years later my career has gone nowhere.
