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Navy Federal Credit Union

Engaged Employer

Navy Federal Credit Union reviews

3.6

62% would recommend to a friend

(3,180 total reviews)
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Dietrich Kuhlmann

62% approve of CEO

60% positive business outlook

Navy Federal Credit Union has an employee rating of 3.6 out of 5 stars, based on 3,180 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Navy Federal Credit Union employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

3K reviews
1.0
Oct 5, 2017
Recommend
CEO approval
Business Outlook

Pros

Good health insurance, matching 401k

Cons

During recruiting process, I was told by the recruiter and a hiring manager in the Contact Center that the average time employees stay in the Contact Center was one year and two months. After being hired, my supervisor and the VIPof the Contact Center also reaffirmed this during meetings and Town Hall events. Then something drastic changed and now almost impossible to ever get transferred out of the Contact Center. They said, after being in the Contact Center for that length of time, employees are then encouraged to pursue their career goals and are readily recruited by other departments. This could not be further from the truth. We are tethered to small desks in a cube farm with angry, belligerent members calling in back-to-back calls. Managers are stats-driven and no level of work effort is good enough for them - they just set higher expectations. Terrifying for me to have been lured and conned into accepting this job because I have much higher level of work experience and licenses within the financial industry, which means nothing to anyone on any level at Navy Federal. I was lead to believe career path would be an easy process but, in reality, is hopeless and impossible. Over 950 employees are Member Services Representatives and it is nearly impossible to ever get out of the Contact Center. Resembles a sweat shop but in a Call Center environment. They just implemented changes that allow employees to go to the bathroom other than when all breaks are pre-scheduled, however, by not taking a break when scheduled, it ruins adherence stats on how closely the employee stayed on schedule fenvironment. Quality control is like death by 1,000 cuts. They never find positive things to say - they always criticize. A deplorable oppressive, suppressive and depressing environment.

4.0
Oct 5, 2017
Recommend
CEO approval
Business Outlook

Pros

The benefits at NFCU are great. 7% 401K match, yearly raise if you do your job, additional yearly bonus if company goals are met (quite often). There's a full gym on site, cafeteria with a surplus of options, small clinic that's free for employees, I could go on. The people are great, for the most part. You get some bad apples, but a lot of people are on board with the "culture". At corporate offices, there is room for advancement, and career development.

Cons

Nfcu is very behind the times when it comes to certain technology. Using an outdated and non user friendly email program is a big one. Not offering telework for the average employee is another. There are very very few positions that have the option, but only under extreme circumstances and 4 dozen hoops to jump through. It's always talked about as a future possibility, but the "brass" is supposedly against the idea.

1.0
May 17, 2017
Recommend
CEO approval
Business Outlook

Pros

Nice building. Benefits for all employees(interns, part-time, contractors not included) Events held at HQ are very nice Fellow employees are great

Cons

Area has a lot of traffic No benefits Terrible Management Extremely low pay Unfair treatment Micromanaging First and foremost I wanna say that I have never had a job that has treated me worse in my whole life. Everything started out well with a cubicle and a manageable amount of work. Then a months or so in they moved me into a makeshift desk where they kept the printer, desk was 1/3 the size of the small cube I had before. There were no drawers provided, no scanners to file papers, a nice big pillar within grabbing distance taking up what little space I had, and people would walk through my "desk" to go down the isle which was very distracting. Manager did not care about complaints regarding this. The amount of work I was assigned was ridiculous, I would ask other interns what they did and it was 1/5 the amount of work. Other employees in my team who didn't (no offense to them I understand coming here from another country) speak proper English or have a degree like myself were doing less work than me. Not a lot less work but much easier work which wouldn't be bad but they were considered REAL employees who got benefits and paid more than my $11/hour, way more. On a side note I've had people ask me how much I get paid that work for the company and they laughed right in my face. I was an intern which meant I was allowed to work less hours than a normal employee because of school, well I took about 8 hours off a week, and my manager didn't lower any of my assigned workload even a slight bit. She simply said "oh the intern before you did the same amount of work when going to school" which would of been a reasonable statement if it wasn't for the fact that in our meetings they showed stats that the amount of claims that came in per month on average increase from 4000 to 7000 from the pervious year. The previous year that that intern worked, was a almost 2:1 difference. Oh and he actually had a desk fit for a normal human as well as the rest of the interns that worked there. Honestly I felt singled out for no reason, I was nothing but professional with management and had no complaints about my behavior that may have caused me to have gotten on someone's bad side. There are more things I could but that would probably make this review to long to even bother reading, which heck it could already be. I was miserable every minute of the day I was there, but I was all for one ultimate goal, to be a employee at Navy Federal Credit Union. Finally the day came where I got my opportunity, I had applied for two positions and had two interviews schedule for Friday for those positions. I went out and bought a suit, got a haircut, and practiced more hours in the mirror than I could count. I came in that Friday turning heads, I didn't sleep the night before I was so excited and just kept going over possible interview questions. I came in that Friday with a meeting schedule with my manager that she strangely had scheduled for the same time as my first interview that she refused to change. So I had to cancel one of my two interviews but I was still excited. Everyone in the office wished me good luck as well as offered advice and was happy for me(except my manager). Well I headed off to the meeting with my manager thinking only of my interview afterwords. Well to put it short I was FIRED on that day. The reason was being late. Now to be honest yes I was late. My manager was extremely strict with the time you are allowed to clock in 7:58-8:04 to be exact actually. A 6 minute time frame which no other managers that I heard of instilled as well. Well it was midterms at school and I believe I had been late a few times the last couple weeks. To be precise I believe the last three times were 5 minutes, 2 minutes, and 1 minute late to clock in. I had a 1 hour 15 minute drive to work in a extremely traffic filled route to work. Yes it is my fault and I understand that I did due to me not wanting to be there any longer than I had to be I didn't show up 30 minutes early like she suggested. Oh and you can't clock in before 7:58 so that would a unpaid 28 minutes to "go grab a coffee" as she suggested. Well anyways despite the fact that other employees of hers would arrive 2 hours late due to oversleeping or call in sick multiple times a week(BTW SHE MARKED MY SICK DAYS (3 to be precise) AS DAYS I WAS TARDY) I was fired. Well you're probably thinking that it's okay because I still have a chance at those two interviews? No, I was unhirable after termination apparently. And was the rumor around the office that our manager hated when people left her department and did everything she could to hold you back? Yes. But yeah that's my story, props to you for reading up till this far if you did. I hung my head and was escorted out of the building with my little box of stuff. If you're applying or have an interview you'll most likely have a great job there that you'll retire too, but be warned if you're a intern.

Viewing 85 - 87 of 3,180 Reviews

Glassdoor has 3,530 Navy Federal Credit Union reviews submitted anonymously by Navy Federal Credit Union employees. Read employee reviews and ratings on Glassdoor to decide if Navy Federal Credit Union is right for you.