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      Navy Federal Credit Union

      Engaged Employer

      Navy Federal Credit Union reviews

      3.6

      62% would recommend to a friend

      (3,178 total reviews)
      avatar

      Dietrich Kuhlmann

      62% approve of CEO

      60% positive business outlook

      Ratings by demographic groups

      Navy Federal Credit Union has an employee rating of 3.6 out of 5 stars, based on 3,178 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Navy Federal Credit Union employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

      Reviews by job title

      3K reviews
      4.0
      Jan 11, 2026

      Good benefits

      Member service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Benefits and schedule. Was able to take time off with relatively no issue

      Cons

      No real path for advancement. You could stay at the company for years and never advance in your career.

      avatar
      Navy Federal Credit Union Response
      5mo
      Thank you for your input. We strive to listen and truly understand our team members’ needs and values, allowing us to deliver benefits, programs and perks that mean the most to them!
      2.0
      Jan 7, 2026

      Typical Corporate

      Mortgage loan officer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Decent sized bonuses once a year.

      Cons

      Management is VERY top heavy.

      avatar
      Navy Federal Credit Union Response
      6mo
      Your experience does not reflect the culture we strive to provide and maintain, and we are truly sorry we did not meet your expectations.
      1.0
      Jan 1, 2026

      Professional on Paper, High School in Practice, The Navy Federal Experience

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Healthcare benefits and 401k matching.

      Cons

      Navy Federal’s biggest problem is its leadership. The culture is built on favoritism, not performance. Promotions, raises, and bonuses are decided by relationships, not results. If you’re not part of management’s preferred circle, your career stalls. Hard work and strong contributions mean very little. Daily life is dominated by office politics. Several long tenured managers operate without accountability, and the double standards between employees and leadership are blatant. Longevity is rewarded more than actual impact. The environment is demoralizing and unprofessional more like a popularity contest than a serious workplace.

      avatar
      Navy Federal Credit Union Response
      6mo
      Your experience does not reflect the culture we strive to provide and maintain, and we are truly sorry we did not meet your expectations.
      Viewing 97 - 99 of 3,178 Reviews
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      ReviewsNavy Federal Credit Union reviews

      Glassdoor has 3,528 Navy Federal Credit Union reviews submitted anonymously by Navy Federal Credit Union employees. Read employee reviews and ratings on Glassdoor to decide if Navy Federal Credit Union is right for you.