Is Navy Federal Credit Union a good company to work for?

Navy Federal Credit Union has an overall rating of 3.6 out of 5, based on over 3,529 reviews left anonymously by employees. This rating has decreased by 7% over the last 12 months. 62% of employees would recommend working at Navy Federal Credit Union to a friend and 60% have a positive outlook for the business. The best reviews about Navy Federal Credit Union have been left by employees working as Summer Associate , Business Operations Analyst and Intern .

Does Navy Federal Credit Union pay their employees well?

According to anonymously submitted Glassdoor reviews, Navy Federal Credit Union employees rate their compensation and benefits as 4.0 out of 5. Find out more about salaries and benefits at Navy Federal Credit Union. This rating has decreased by 4% over the last 12 months.

How satisfied are employees working at Navy Federal Credit Union?

62% of Navy Federal Credit Union employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Navy Federal Credit Union 3.3 out of 5 for work life balance, 3.6 for culture and values and 3.3 for career opportunities.

What are the top reviewed jobs at Navy Federal Credit Union?

Member Service Representative (498) , MSR II (136) , Member Service Representative II (88) , Mortgage Loan Processor (74) , Mortgage Loan Officer (66) , MSR III (59) , Member Service Representative III (53) , Customer Service Representative (44) , Intern (40) , MSR I (40) , Msr (39) , Assistant Manager (36) , MSR III (31) , Analyst (28) , Business Analyst (27)

What are the pros of working at Navy Federal Credit Union according to real employee reviews?

"Benefits are great and worth" ((in 741 reviews)); "Good pay and bonuses every Year" ((in 313 reviews)); "Yearly bonus and thats about it" ((in 146 reviews)); "Great work life balance and help from supervisors" ((in 125 reviews)); "The culture is great and there's always someone to help if you aren't sure about something." ((in 114 reviews))

What are the cons of working at Navy Federal Credit Union according to real employee reviews?

"poor management; managers and AVPs who should not hold their positions" ((in 161 reviews)); "HR does not take questions or complaints regarding pay; managers have sole discretion concerning employee pay and position level." ((in 58 reviews)); "Bad supervisor and you are screwed" ((in 57 reviews)); "Horrible training programs for new employees" ((in 56 reviews)); "Poor and/or delayed leadership training leaves front line leaders making bad decisions that are “passed down” from their reporting structure." ((in 54 reviews))

What are employees saying about Navy Federal Credit Union layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Navy Federal Credit Union layoffs and their outlook for job security at Navy Federal Credit Union in 2026.

What are the top reviewed Navy Federal Credit Union locations?

Pensacola , Vienna , Winchester , San Diego , Virginia Beach , Jacksonville , Norfolk , Washington , Herndon , Atlanta , Dallas , Chesapeake , Houston , San Antonio , Colorado Springs , Arlington , Orlando , Honolulu , Las Vegas , Fairfax , Oceanside , Woodbridge , Cherry Hill , Hampton , Fredericksburg , Merrifield , Phoenix , Fort Worth , Silverdale , Tampa

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Navy Federal Credit Union

Navy Federal Credit Union reviews

3.6

62% would recommend to a friend

(3,179 total reviews)

Dietrich Kuhlmann

62% approve of CEO

60% positive business outlook

Ratings by category

4.0

Compensation and benefits

3.8

Diversity & inclusion

3.6

Culture & values

3.3

Work/Life balance

3.3

Career opportunities

3.0

Senior management

Navy Federal Credit Union has an employee rating of 3.6 out of 5 stars, based on 3,179 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Navy Federal Credit Union employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

3K reviews

1.0

Jan 1, 2026

Professional on Paper, High School in Practice, The Navy Federal Experience

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Healthcare benefits and 401k matching.

Cons

Navy Federal’s biggest problem is its leadership. The culture is built on favoritism, not performance. Promotions, raises, and bonuses are decided by relationships, not results. If you’re not part of management’s preferred circle, your career stalls. Hard work and strong contributions mean very little. Daily life is dominated by office politics. Several long tenured managers operate without accountability, and the double standards between employees and leadership are blatant. Longevity is rewarded more than actual impact. The environment is demoralizing and unprofessional more like a popularity contest than a serious workplace.

Navy Federal Credit Union Response

6mo

Your experience does not reflect the culture we strive to provide and maintain, and we are truly sorry we did not meet your expectations.

2.0

Dec 31, 2025

CEO turning it more cooperate than culture

Call center representative

Recommend

CEO approval

Business Outlook

Pros

Free coffee, free lunch Fridays, healthcare and dental 7% 401k match

Cons

Went from 2 a week hybrid here to stay with no changes in sight to in the same year emailing that 3 a week is coming in April (mandatory) new performance bonus model. (Easy way for them to give lower graded performance reviews which saves them millions) while we are having one of the best years. Call center is non stop it just got numbing, they want us in there but we are on phones all day it’s pointless for us, we started 2 a week and it’s flu season of course everyone’s getting sick. Discouraging when I got the top performance grade every single year for my numbers and my attendance (no sick days or unscheduled all year every year, show up on time, provided feedback and help new employees) and just got meeting expectations. This new model will create employees that works hard to level down a bit to match what management portrays them as. No longer have the need to try hard anymore since it discouraged half the company.

Navy Federal Credit Union Response

6mo

Thank you for sharing your feedback with us. Our team members at Navy Federal Credit Union are extremely important to us, and we are sorry we did not meet your expectations.

4.0

Dec 28, 2025

Good Benefits, Good Work Environment, Pay Could Be Better

Registered member associate

Recommend

CEO approval

Business Outlook

Pros

- Hybrid Work Environment (3-days in-office, 2-days at home) - Understanding managers, the are willing to work with you on your time commitments - Pro-Military, they allow me to drill without any problems - Good benefits - Good Campus

Cons

- Pay could be better - Too many systems changes - Too much dependency on one person or department - Too much 3rd Party Systems influencing business practices

Navy Federal Credit Union Response

6mo

Thank you for sharing your feedback. We are always looking to improve our staffing, technology, systems and processes to improve our employees’ work experience.

Viewing 100 - 102 of 3,179 Reviews

Jobs at Navy Federal Credit Union

Member Service Representative (Full-Time) - Ontario

Senior Investor Reporting Analyst

Mortgage Loan Officer I/II

Member Financial Solutions Specialist III

Mortgage Loan Officer I/II

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Navy Federal Credit Union

Navy Federal Credit Union reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Professional on Paper, High School in Practice, The Navy Federal Experience

CEO turning it more cooperate than culture

Good Benefits, Good Work Environment, Pay Could Be Better

Jobs at Navy Federal Credit Union

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