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Navy Federal Credit Union

Engaged Employer

Navy Federal Credit Union reviews

3.6

63% would recommend to a friend

(3,181 total reviews)
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Dietrich Kuhlmann

62% approve of CEO

61% positive business outlook

Navy Federal Credit Union has an employee rating of 3.6 out of 5 stars, based on 3,181 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Navy Federal Credit Union employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

3K reviews
1.0
Jul 25, 2025
Recommend
CEO approval
Business Outlook

Pros

The new offices are nice.

Cons

There is seemingly a study being conducted to see how many people without experience they can hire, and how many people without experience they can promote. (Knows this sounds bitter, tired of observing talented colleagues being burnt out)

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Navy Federal Credit Union Response
11mo
Your experience does not reflect the culture we strive to provide and maintain, and we are truly sorry we did not meet your expectations.
3.0
Mar 27, 2025

Not for the faint of heart

Recommend
CEO approval
Business Outlook

Pros

Managers I encountered were supportive, good people. I have heard if you can get through the trench years of working the call center then having a manager position is wonderful and rewarding.

Cons

Working in the call center is soul sucking, anxiety inducing, and depressing. Extremely strict rules for your time usage, you will be strongly encouraged to use any break time you have for your bathroom breaks. You get zero downtime for emails or for a breather after a particularly verbally abusive phone call. You’re expected to be a robot, always responding, never emoting, never needing a break.

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Navy Federal Credit Union Response
1y
Thank you for sharing your feedback with us. Our team members at Navy Federal Credit Union are extremely important to us, and we are sorry we did not meet your expectations.
3.0
Mar 22, 2025

Meh...

Recommend
CEO approval
Business Outlook

Pros

I enjoyed the benefits but that is about all

Cons

Low pay and just an odd environment. You really have to be drinking the koolaid to enjoy it. Hybrid as well...

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Navy Federal Credit Union Response
1y
We are sorry to hear you were disappointed with your experience at Navy Federal Credit Union.
Viewing 97 - 99 of 3,181 Reviews

Glassdoor has 3,531 Navy Federal Credit Union reviews submitted anonymously by Navy Federal Credit Union employees. Read employee reviews and ratings on Glassdoor to decide if Navy Federal Credit Union is right for you.