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Navy Federal Credit Union

Engaged Employer

Navy Federal Credit Union reviews

3.6

63% would recommend to a friend

(3,181 total reviews)
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Dietrich Kuhlmann

62% approve of CEO

61% positive business outlook

Navy Federal Credit Union has an employee rating of 3.6 out of 5 stars, based on 3,181 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Navy Federal Credit Union employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

3K reviews
2.0
Oct 23, 2025
Recommend
CEO approval
Business Outlook

Pros

Good benefits, good hours, solid pay, schedule stays the same for the most part, helping members can be rewarding. weekends (sometimes) and holidays off.

Cons

Horrible leadership. Does not care about employee disability. I was recently diagnosed with a mental disability and rather than my leadership look out for me i was denied leave at first and not given the proper resources to navigate this. No resources provided just an attitude and lack of empathy. This will probably cost me my job but I will find somewhere much better. Leadership belittles employees and makes them feel like a number. Treats us like we are little kids getting called into principal's office. We get nitpicked for every little mistake with very little positive recognition. Not to mention the lack of direction with the constantly changing systems and the favoritism for others. Never have i felt like such an "employee" somewhere. Was told this was a great job, I feel that I am just passing the time when i come here now. Management ALWAYS takes the members side during any kind of escalation. The branch with these people is doomed! There is a reason turnover is so high and will remain so as long as they stay in power. What a pathetic excuse for a company. Just like any other company. It is just a JOB, and you are just an EMPLOYEE here. Nothing will change and it will probably get much worse. I am a pretty positive person too but they managed to make me question my own worth and brought me great mental distress. Would NEVER recommend. Seriously, as a company you need to get your ACT TOGETHER. Sorry you couldn't meet my expectations of being a DECENT place to work and you hire the WORST leadership. And it will just keep going because you truly dont care. Your culture is toxic and the leadership is toxic. TOXIC. All I expect to see is a generic "we're sorry we didn't meet your expectations we strive to be the best company blah blah blah" comment from this. Pathetic.

5.0
Oct 23, 2025
Recommend
CEO approval
Business Outlook

Pros

Probably the best financial institution I've worked at. It's #1 for a reason

Cons

Commute was a little exhausting but it was worth it.

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Navy Federal Credit Union Response
8mo
Thank you for taking the time to write a review. We are glad to hear you have had such a great experience!
1.0
Oct 21, 2025

Constantly changing in the worst way

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

They have a good bonus structure Some of the people are nice and interesting That's it.

Cons

Everything else. They are constantly changing goal posts and have absolutely no idea what they are trying to accomplish or achieve. Every new "big thing" becomes the major focus without a single thought put into the "why". AI is new so let's pour all of our resources into it, and oh hey please make sure every presentation is done in Copilot! Wait, why does this look bad? You've done a terrible job. And to top all of this off they are backpedaling on their hybrid ideals. It was one day a week, then it became two days a week and now it's becoming 3 days a week. The leadership here has no idea how difficult life is for the employees and are going out of their way to make it exceedingly worse.

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Navy Federal Credit Union Response
8mo
Your experience does not reflect the culture we strive to provide and maintain, and we are truly sorry we did not meet your expectations.
Viewing 148 - 150 of 3,181 Reviews

Glassdoor has 3,531 Navy Federal Credit Union reviews submitted anonymously by Navy Federal Credit Union employees. Read employee reviews and ratings on Glassdoor to decide if Navy Federal Credit Union is right for you.