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Navy Federal Credit Union

Engaged Employer

Navy Federal Credit Union reviews

3.6

63% would recommend to a friend

(3,181 total reviews)
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Dietrich Kuhlmann

62% approve of CEO

61% positive business outlook

Navy Federal Credit Union has an employee rating of 3.6 out of 5 stars, based on 3,181 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Navy Federal Credit Union employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

3K reviews
3.0
Oct 21, 2025

Poor leadership, decent pay, good benefits

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

401k match is great and overall pay is decent. Individual contributors are generally very smart people.

Cons

Leadership is awful. The CEO needs to go. They’re constantly lying and never delivering on their promises. First we were promised our onsite requirements wouldn’t increase from 1 day, then they upped it to 2 days with another promise it wouldn’t increase. Well well well. Now it’s a 3 day onsite requirement. Just another item in the long list of ways our executive leaders are disconnected from the majority of their employees.

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Navy Federal Credit Union Response
8mo
We are sorry to hear you were disappointed with your experience at Navy Federal Credit Union.
1.0
Oct 19, 2025
Recommend
CEO approval
Business Outlook

Pros

Free small lunch on Fridays

Cons

Please follow my advice and don’t even go there. What was supposed to be a six month stint in the call center turned into a nine year nightmare of not being allowed to get out of the call center. Your supervisor and quality control will pick, pick, pick, pick at your skills and it will be death by 1000 cuts. You won’t even begin to feel like the professional you were when you initially walked in the door. And if you’re approaching your mid to upper 50s, I doubt they would even hire you. They really only want 20-somethings who are good with computers, electronic devices and other gadgetry. They will find something from 18 months ago that is insignificant to use to fire you. NFCU is a sad example of what is supposed to be a good company in America. Fortune 100 needs to be better informed about what it is to actually be an employee at NFCU. My supervisor did not hold the required monthly one-on-one meetings with her subordinates. I don’t know how she got away with that because they kept saying in the Town Hall meetings that those were guaranteed so that employees stayed on some type of career path. My supervisor also went totally missing - AWOL - for four months. Her supervisor would come to our meetings and say he had not heard from her and she had missed to return to work dates. They allow management to get away with bizarre behavior but if you are not management, you are expected to be there focused 24/7/365 and NEVER make any mistakes out of over 10,000 phone calls you will take per year. If you are not management, you will be treated like you are a grunt employee. There is also too much nepotism. There is so much nepotism at NFCU, it is suffocating. Please take my advice and preserve your professionalism by never touching a job at NFCU with a 10 foot pole. I gave two stars for compensation because, if overtime is available, you can actually break even with your bills.

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Navy Federal Credit Union Response
8mo
Your experience does not reflect the culture we strive to provide and maintain, and we are truly sorry we did not meet your expectations.
5.0
Oct 17, 2025

Great

Recommend
CEO approval
Business Outlook

Pros

I enjoy working here. It’s a great company.

Cons

there are none that I can think of

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Navy Federal Credit Union Response
9mo
We are happy to have you as part of the Navy Federal family! We appreciate your review.
Viewing 151 - 153 of 3,181 Reviews

Glassdoor has 3,531 Navy Federal Credit Union reviews submitted anonymously by Navy Federal Credit Union employees. Read employee reviews and ratings on Glassdoor to decide if Navy Federal Credit Union is right for you.