Is Navy Federal Credit Union a good company to work for?

Navy Federal Credit Union has an overall rating of 3.6 out of 5, based on over 3,531 reviews left anonymously by employees. This rating has decreased by 7% over the last 12 months. 63% of employees would recommend working at Navy Federal Credit Union to a friend and 61% have a positive outlook for the business. The best reviews about Navy Federal Credit Union have been left by employees working as Summer Associate , Business Operations Analyst and Intern .

Does Navy Federal Credit Union pay their employees well?

According to anonymously submitted Glassdoor reviews, Navy Federal Credit Union employees rate their compensation and benefits as 4.0 out of 5. Find out more about salaries and benefits at Navy Federal Credit Union. This rating has decreased by 4% over the last 12 months.

How satisfied are employees working at Navy Federal Credit Union?

63% of Navy Federal Credit Union employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Navy Federal Credit Union 3.3 out of 5 for work life balance, 3.6 for culture and values and 3.3 for career opportunities.

What are the top reviewed jobs at Navy Federal Credit Union?

Member Service Representative (498) , MSR II (136) , Member Service Representative II (88) , Mortgage Loan Processor (74) , Mortgage Loan Officer (67) , MSR III (59) , Member Service Representative III (53) , Customer Service Representative (44) , Intern (40) , MSR I (40) , Msr (39) , Assistant Manager (36) , MSR III (31) , Analyst (28) , Business Analyst (27)

What are the pros of working at Navy Federal Credit Union according to real employee reviews?

"Benefits are great and worth" ((in 726 reviews)); "good pay and lots of food" ((in 298 reviews)); "Great pay once you work you way up and yearly bonus" ((in 137 reviews)); "The culture is great and there's always someone to help if you aren't sure about something." ((in 118 reviews)); "Great people and a collaborative work environment." ((in 100 reviews))

What are the cons of working at Navy Federal Credit Union according to real employee reviews?

"poor management; managers and AVPs who should not hold their positions" ((in 167 reviews)); "Horrible training programs for new employees" ((in 61 reviews)); "HR does not take questions or complaints regarding pay; managers have sole discretion concerning employee pay and position level." ((in 58 reviews)); "Bad supervisor and you are screwed" ((in 55 reviews)); "Poor and/or delayed leadership training leaves front line leaders making bad decisions that are “passed down” from their reporting structure." ((in 53 reviews))

What are employees saying about Navy Federal Credit Union layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Navy Federal Credit Union layoffs and their outlook for job security at Navy Federal Credit Union in 2026.

What are the top reviewed Navy Federal Credit Union locations?

Pensacola , Vienna , Winchester , San Diego , Virginia Beach , Jacksonville , Norfolk , Washington , Herndon , Atlanta , Dallas , Chesapeake , Houston , San Antonio , Colorado Springs , Arlington , Orlando , Honolulu , Las Vegas , Fairfax , Oceanside , Woodbridge , Cherry Hill , Hampton , Fredericksburg , Merrifield , Phoenix , Fort Worth , Silverdale , Tampa

Navy Federal Credit Union reviews

3.6

63% would recommend to a friend

(3,181 total reviews)

Dietrich Kuhlmann

62% approve of CEO

61% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Navy Federal Credit Union has an employee rating of 3.6 out of 5 stars, based on 3,181 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Navy Federal Credit Union employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

3K reviews

1.0

Oct 1, 2025

Needs Improvement in Leadership & Inclusivity

Service desk analyst

Recommend

CEO approval

Business Outlook

Pros

The team is generally friendly and supportive. Flexibility with work hours and remote work options. Some opportunities for skill development through on-the-job experience.

Cons

Management often lacks clear direction and effective communication. There have been concerns regarding favoritism and lack of diversity training, leading to an uncomfortable atmosphere. Advancement tends to be based on personal relationships rather than performance or merit, which can hinder fair growth opportunities. The workplace environment can sometimes feel biased, making it difficult for some employees to feel fully included or valued.

Navy Federal Credit Union Response

9mo

Your experience does not reflect the culture we strive to provide and maintain, and we are truly sorry we did not meet your expectations.

4.0

Oct 1, 2025

Flexible and Stable Work Environment

Year- round intern

Recommend

CEO approval

Business Outlook

Pros

-Excellent People -Very flexible with school/working hours -Very flexible with time off -Allow for remote work during school year -Hybrid schedule (2 days a week in office) while working full time hours -Good training/skills pathway -Insurance and benefits while working full time -Campus is very nice and amenities are top notch -Cafeteria food on campus is excellent and cheaper than most fast food -Excellent job security and options to extend internships through graduate schooling

Cons

-Little to no salary increases after hiring (max 10% a year, which is nothing at $15 an hour) -You need to switch jobs or teams/quit and be rehired to get any substantial raise (over $1 per hour) -Process for intern to salaried employee conversion is very convoluted and not guaranteed. Your team has to budget for you to be hired. Many people have to apply/take jobs on other teams, even if they have worked with the same people for multiple years. -Interns don't get yearly bonus program

Navy Federal Credit Union Response

9mo

Thank you for sharing your feedback with us. Our team members at Navy Federal Credit Union are extremely important to us, and we are sorry we did not meet your expectations.

4.0

Sep 30, 2025

Good for a Credit Union

Member service representative ii

Recommend

CEO approval

Business Outlook

Pros

Great Benefits. 7% 401K match. Bankers Hours (9 AM - 5PM) and 16+ paid holidays off. Decent starting pay. Great place to develop skills.

Cons

Monotonous Work. Expected to do extra duties for no additional pay. Deal with a lot of unpleasant customers. Does not have a lot of room for growth. Most leadership are outside hires from other Financial Institutions.

Navy Federal Credit Union Response

9mo

We are sorry to hear you were disappointed with your experience at Navy Federal Credit Union. We appreciate your feedback.

Viewing 163 - 165 of 3,181 Reviews

Jobs at Navy Federal Credit Union

Member Service Representative (Full-Time) - Albany/MCLB Albany

Member Service Representative (Full-Time) - Fountain

Member Service Representative (Full-Time) - Pontiac

Member Service Representative (Full-Time) - Midwest City

Member Service Representative (Full-Time) - Henderson