Make sure that you stick to the whole work life is separate from personal life balance. Because in the lending Department a lot of people don't do that. I was very good about maintaining professionalism both inside and outside of the workplace. Also if you're really good at your job good luck if you want to get moved somewhere else, they are making it extremely difficult to get interviews anywhere else. I put in several for the same position and I still could not get an interview for the Department that I wanted to be in, and it was a department that I could not shadow. I put in so many different ones shadowed so many different departments and I still could not get my foot in the door for an interview to get out of lending. They do not give you equal opportunity here. It is purely based upon favoritism and friendship, as well as personality. They do not base it upon experience or how well you do your job. That's how it works here.
If you work on the phones make sure you mute yourself or unplug if you get frustrated, because if you even call a member a very small name that is not nice, that is not derogatory while not on a call you will be in trouble for it. They are very quick to let people go there now for some reason, and that's what they did with me but I was not let go for anything that was work related.
Collections is turning into an absolute nightmare, there's so many changes and the systems are slow, and we're not listened to half of the time. They hear us but they don't do anything about it. Meeting after meeting we are getting reprimanded for things that are out of our control half of the time. And the different departments within lending do not communicate with each other very well between management. Also HR is not your friend and they will absolutely try to destroy you and get rid of you so quick if you make one simple mistake.
Also lately Navy Federal has definitely preferred to hire people outside of the workplace instead of promoting from within, especially for bigger positions. And they hire a lot of contractors causing a lot of us that really want to move out of our position to be stuck where we are.
