Is Navy Federal Credit Union a good company to work for?

Navy Federal Credit Union has an overall rating of 3.6 out of 5, based on over 3,531 reviews left anonymously by employees. This rating has decreased by 7% over the last 12 months. 63% of employees would recommend working at Navy Federal Credit Union to a friend and 61% have a positive outlook for the business. The best reviews about Navy Federal Credit Union have been left by employees working as Summer Associate , Business Operations Analyst and Intern .

Does Navy Federal Credit Union pay their employees well?

According to anonymously submitted Glassdoor reviews, Navy Federal Credit Union employees rate their compensation and benefits as 4.0 out of 5. Find out more about salaries and benefits at Navy Federal Credit Union. This rating has decreased by 4% over the last 12 months.

How satisfied are employees working at Navy Federal Credit Union?

63% of Navy Federal Credit Union employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Navy Federal Credit Union 3.3 out of 5 for work life balance, 3.6 for culture and values and 3.3 for career opportunities.

What are the top reviewed jobs at Navy Federal Credit Union?

Member Service Representative (498) , MSR II (136) , Member Service Representative II (88) , Mortgage Loan Processor (74) , Mortgage Loan Officer (67) , MSR III (59) , Member Service Representative III (53) , Customer Service Representative (44) , Intern (40) , MSR I (40) , Msr (39) , Assistant Manager (36) , MSR III (31) , Analyst (28) , Business Analyst (27)

What are the pros of working at Navy Federal Credit Union according to real employee reviews?

"Benefits are great and worth" ((in 725 reviews)); "pay and environment was good." ((in 307 reviews)); "Great pay once you work you way up and yearly bonus" ((in 155 reviews)); "Great work life Balance" ((in 130 reviews)); "The culture is great and there's always someone to help if you aren't sure about something." ((in 117 reviews))

What are the cons of working at Navy Federal Credit Union according to real employee reviews?

"poor management; managers and AVPs who should not hold their positions" ((in 168 reviews)); "Horrible training programs for new employees" ((in 62 reviews)); "HR does not take questions or complaints regarding pay; managers have sole discretion concerning employee pay and position level." ((in 57 reviews)); "Poor and/or delayed leadership training leaves front line leaders making bad decisions that are “passed down” from their reporting structure." ((in 54 reviews)); "Bad supervisor and you are screwed" ((in 51 reviews))

What are employees saying about Navy Federal Credit Union layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Navy Federal Credit Union layoffs and their outlook for job security at Navy Federal Credit Union in 2026.

What are the top reviewed Navy Federal Credit Union locations?

Pensacola , Vienna , Winchester , San Diego , Virginia Beach , Jacksonville , Norfolk , Washington , Herndon , Atlanta , Dallas , Chesapeake , Houston , San Antonio , Colorado Springs , Arlington , Orlando , Honolulu , Las Vegas , Fairfax , Oceanside , Woodbridge , Cherry Hill , Hampton , Fredericksburg , Merrifield , Phoenix , Fort Worth , Silverdale , Tampa

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Navy Federal Credit Union

Navy Federal Credit Union reviews

3.6

63% would recommend to a friend

(3,181 total reviews)

Dietrich Kuhlmann

62% approve of CEO

61% positive business outlook

Ratings by category

4.0

Compensation and benefits

3.8

Diversity & inclusion

3.6

Culture & values

3.3

Work/Life balance

3.3

Career opportunities

3.0

Senior management

Navy Federal Credit Union has an employee rating of 3.6 out of 5 stars, based on 3,181 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Navy Federal Credit Union employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

3K reviews

5.0

Sep 4, 2025

Great start to career

Member service representative

Recommend

CEO approval

Business Outlook

Pros

Supportive management, great benefits, training availability

Cons

If you desire advancement within branch level, you have better chances if you relocate

Navy Federal Credit Union Response

10mo

We appreciate your kind review and love to hear such great feedback from our team members! Thank you for choosing Navy Federal Credit Union!

4.0

Sep 3, 2025

Mortgage specialist

Mortgage default specialist ii

Recommend

CEO approval

Business Outlook

Pros

Great culture and they really put the employee first. Offer hybrid work options.

Cons

The pay could be better as they are now trying to cut back on the bonus structure.

Navy Federal Credit Union Response

10mo

Thank you for sharing your experience at Navy Federal Credit Union! Our workplace culture is important to us, and we appreciate your positive feedback.

1.0

Aug 30, 2025

Draining Job

Msr iii

Recommend

CEO approval

Business Outlook

Pros

Pay was decent Bonus Incentives (When Cutler was still there)

Cons

Boy it was great during Cutlers time ran like a well oiled ship but when the pandemic hit and McDuffie took over it was DEI slammed down your throat with mandatory jabs or thrown out against your will if you refused. Be in queue non stop with 30 minute wait times. She was a disaster. Forcing the shot on people was where it went to far such a controversial mandate and made the place during her tenure a DEI circus with scores of people leaving. Being stuck on phones basically forever with nearly a zero percent chance of moving out into back office positions. I tried so many times to network and shadow had exceeds on every PAR and still nothing. Good luck and for NFCU to post canned responses saying that's not our culture... during mcduffie's time it was straight dumpster fire! I cannot speak for the new CEO. Good luck.

Navy Federal Credit Union Response

10mo

Your experience does not reflect the culture we strive to provide and maintain, and we are truly sorry we did not meet your expectations.

Viewing 178 - 180 of 3,181 Reviews

Jobs at Navy Federal Credit Union

Member Service Representative (Full-Time) - Davis Hwy - Pensacola

Member Service Representative (Full-Time) - Pontiac

Member Service Representative (Full-Time) - Orange Park - Jacksonville

Member Service Representative (Full-Time) - Henderson

Member Service Representative (Full-Time) - Albany/MCLB Albany

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Navy Federal Credit Union

Navy Federal Credit Union reviews

Ratings by category

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Great start to career

Mortgage specialist

Draining Job

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