Is Navy Federal Credit Union a good company to work for?

Navy Federal Credit Union has an overall rating of 3.6 out of 5, based on over 3,533 reviews left anonymously by employees. This rating has decreased by 7% over the last 12 months. 62% of employees would recommend working at Navy Federal Credit Union to a friend and 61% have a positive outlook for the business. The best reviews about Navy Federal Credit Union have been left by employees working as Summer Associate , Business Operations Analyst and Intern .

Does Navy Federal Credit Union pay their employees well?

According to anonymously submitted Glassdoor reviews, Navy Federal Credit Union employees rate their compensation and benefits as 4.0 out of 5. Find out more about salaries and benefits at Navy Federal Credit Union. This rating has decreased by 4% over the last 12 months.

How satisfied are employees working at Navy Federal Credit Union?

62% of Navy Federal Credit Union employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Navy Federal Credit Union 3.3 out of 5 for work life balance, 3.6 for culture and values and 3.3 for career opportunities.

What are the top reviewed jobs at Navy Federal Credit Union?

Member Service Representative (498) , MSR II (136) , Member Service Representative II (88) , Mortgage Loan Processor (75) , Mortgage Loan Officer (67) , MSR III (59) , Member Service Representative III (53) , Customer Service Representative (44) , Intern (40) , MSR I (40) , Msr (39) , Assistant Manager (36) , MSR III (31) , Analyst (28) , Business Analyst (27)

What are the pros of working at Navy Federal Credit Union according to real employee reviews?

"Benefits are great and worth" ((in 706 reviews)); "Good pay and they care about staff" ((in 309 reviews)); "Great pay once you work you way up and yearly bonus" ((in 140 reviews)); "The culture is great and there's always someone to help if you aren't sure about something." ((in 123 reviews)); "Great Work Life Balance" ((in 120 reviews))

What are the cons of working at Navy Federal Credit Union according to real employee reviews?

"poor management; managers and AVPs who should not hold their positions" ((in 169 reviews)); "Horrible training programs for new employees" ((in 60 reviews)); "HR does not take questions or complaints regarding pay; managers have sole discretion concerning employee pay and position level." ((in 58 reviews)); "Bad supervisor and you are screwed" ((in 55 reviews)); "Poor and/or delayed leadership training leaves front line leaders making bad decisions that are “passed down” from their reporting structure." ((in 53 reviews))

What are employees saying about Navy Federal Credit Union layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Navy Federal Credit Union layoffs and their outlook for job security at Navy Federal Credit Union in 2026.

What are the top reviewed Navy Federal Credit Union locations?

Pensacola , Vienna , Winchester , San Diego , Virginia Beach , Jacksonville , Norfolk , Washington , Herndon , Atlanta , Dallas , Chesapeake , Houston , San Antonio , Colorado Springs , Arlington , Orlando , Honolulu , Las Vegas , Fairfax , Oceanside , Woodbridge , Cherry Hill , Hampton , Fredericksburg , Merrifield , Phoenix , Fort Worth , Silverdale , Tampa

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Navy Federal Credit Union

Navy Federal Credit Union reviews

3.6

62% would recommend to a friend

(3,183 total reviews)

Dietrich Kuhlmann

63% approve of CEO

61% positive business outlook

Ratings by category

4.0

Compensation and benefits

3.9

Diversity & inclusion

3.6

Culture & values

3.3

Work/Life balance

3.3

Career opportunities

3.0

Senior management

Navy Federal Credit Union has an employee rating of 3.6 out of 5 stars, based on 3,183 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Navy Federal Credit Union employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

3K reviews

3.0

May 5, 2025

Okay place

Mortgage loan officer

Recommend

CEO approval

Business Outlook

Pros

Benefits; Medical, Retirement, Pension are amazing.

Cons

At first I loved my job, the company, and management. NFCU has never had a layoff. The con of that is that they had many of us doing so much extra. It became so toxic that so many of us that spoke up got pushed out. The work load, the changes, the threats from management were so insane I ended up having to take FMLA to try and just function as a person. I hope things have improved for those who stayed. They only want Yes people. Anyone who voiced concerns, opinions, were shunned and pushed out.

Navy Federal Credit Union Response

We are sorry to hear you were disappointed with your experience at Navy Federal Credit Union.

1.0

Apr 27, 2025

Account services

Call center agent

Recommend

CEO approval

Business Outlook

Pros

Stressful environment back to back phone calls like robots 0/10

Cons

If you wanna seat for 8 hours with a 30 min break then this is your job

Navy Federal Credit Union Response

Your experience does not reflect the culture we strive to provide and maintain, and we are truly sorry we did not meet your expectations.

1.0

Apr 17, 2025

NFCU doesn’t deserve any awards

Msr iii

Recommend

CEO approval

Business Outlook

Pros

Pension, hybrid work from home

Cons

Do not get sucked into the call center under any circumstances. If they get you into the call center, they want you to become an MSR I, II, III, IV, Mentor and then Supervisor. They do not want you to ever leave the call center. In most departments, the phone is ringing 24/7/365. They need bodies to answer phones and that’s all they will want from you. They will not let you out of the call center, I promise you. You will have to quit and reapply for some other job outside of the call center because they will not let you get out.

Navy Federal Credit Union Response

Your experience does not reflect the culture we strive to provide and maintain, and we are truly sorry we did not meet your expectations.

Viewing 184 - 186 of 3,183 Reviews

Jobs at Navy Federal Credit Union

Member Service Representative (Full-Time) - Fountain

Assistant Manger, Branch Office - North Las Vegas

Member Service Representative (Full-Time) - Pontiac

Member Service Representative (Full-Time) - St. Marys/NSB Kings Bay

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Navy Federal Credit Union

Navy Federal Credit Union reviews

Ratings by category

Ratings by demographic groups

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Okay place

Account services

NFCU doesn’t deserve any awards

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