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Navy Federal Credit Union

Engaged Employer

Navy Federal Credit Union reviews

3.6

62% would recommend to a friend

(3,183 total reviews)
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Dietrich Kuhlmann

63% approve of CEO

61% positive business outlook

Navy Federal Credit Union has an employee rating of 3.6 out of 5 stars, based on 3,183 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Navy Federal Credit Union employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

3K reviews
2.0
Aug 1, 2025

Slowly devolved into horrible workplace.

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great benefits. Hybrid work model. Pay was okay.

Cons

Horrid micromanaging. Favoritism. If they need to cutback they will go back even 12 months to find the most minor infraction to fire you, especially if you are a higher paid tenured employee. They just did this to dozens of 10+ year employees. Constant fear of firing. Inundated with mountains on nonsensical emails you have to swim through to find actual important ones. Act like you are family until they need to cut back then you are nothing. HR department is a joke. Was great for the first few years then slowly began to become a daily nightmare. Ever since Cutler Dawson left Mary McDuffie and then Dietrich Kuhlmann could care less about family like Mr. Dawson did. NFCU died the day he left. Steer clear unless you want to work in fear. Supervisors seem like they were being held at gunpoint with few exceptions. There would be regular town hall meetings but any questions about important issues like pay or cost of living issues or constantly changing the promised hybrid work model that would never change are blatantly and remorseless skipped over. Usually a day or two later there would be a mass email essentially saying, “We understand the concern for not getting a cost of living increase. We don’t plan on doing anything about it.” That’s pretty close to verbatim. Seriously I can’t express enough not to go work here.

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Navy Federal Credit Union Response
11mo
Thank you for sharing your feedback with us. Our team members at Navy Federal Credit Union are extremely important to us, and we are sorry we did not meet your expectations.
4.0
Jul 31, 2025
Recommend
CEO approval
Business Outlook

Pros

management is good and supportive

Cons

not many cons, every employer has their faults

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Navy Federal Credit Union Response
11mo
Thank you for taking the time to write a review. We are glad to hear you have had such a great experience!
1.0
Jul 27, 2025
Recommend
CEO approval
Business Outlook

Pros

Remote, Great Online Resources, Materials Taught by Multiple Professionals for Perspectives

Cons

Online Resources Limited to Worktime, Matriarchal Rather Than Merit Based, Not Straight Male Friendly, False Transparency, Punishes Ideas and Criticism, Premature Activation with Customers

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Navy Federal Credit Union Response
11mo
Your experience does not reflect the culture we strive to provide and maintain, and we are truly sorry we did not meet your expectations.
Viewing 199 - 201 of 3,183 Reviews

Glassdoor has 3,533 Navy Federal Credit Union reviews submitted anonymously by Navy Federal Credit Union employees. Read employee reviews and ratings on Glassdoor to decide if Navy Federal Credit Union is right for you.