Navy Federal Credit Union reviews

Poor/ lack of transparent succession planning; lack of transparency in decision making. Rampant nepotism in Vienna and Pensacola with people Hiring/recommending all of their friends and family to work there. Inappropriate sexual relationships between management/executive staff and direct reports are commonplace. Poor and/or delayed leadership training leaves front line leaders making bad decisions that are “passed down” from their reporting structure. Promoting people internally too quickly unprepared to be mentoring others on leadership when they themselves are not effective in role promotes cyclical toxic behavior. Overlooking these concerns reinforces (best case) poor or (worth cause) unethical decision making. Continued growth allows senior leaders to turn a blind eye to many obvious problems. Inconsistent across departments/sites/etc. causing many valid employee complaints. “Our members are the mission” is an almost comical tag line since the majority of our 18,000+ employees have no idea what our mission, vision, or values are. In my time with the company, I can only count on one hand the number of leaders who ever really talked about them. - These people were described as “passionate” or “outside of the box thinkers.”

NFCU seems to reward management for knowing exact details about problems, which reinforces a culture of non-empowerment and micromanagement. If you're new you will have a hard time competing with employees who have been there for decades and know everything and everyone. If you're looking for a flexible, creative, empowering culture that seeks to solve its problems and relishes the challenge of modernization and values independent thinking, this is not the place for you. Change agents struggle here. I do think one's experience here varies widely depending on whether you are a front line employee assisting members and you deal with extreme structure, complex systems and trainings, or if you are in a different part of the credit union. The lack of flexibility runs across the organization, however, and rigid, old fashioned business thinking prevails.