Neighborly® reviews

3.3

56% would recommend to a friend

(272 total reviews)
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Mike Davis

62% approve of CEO

57% positive business outlook

Neighborly® has an employee rating of 3.3 out of 5 stars, based on 272 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Neighborly® employee rating is in line with the average (within 1 standard deviation) for employers within the Management & Consulting industry (3.5 stars).

Reviews by job title

272 reviews
2.0
Nov 2, 2022
Recommend
CEO approval
Business Outlook

Pros

Pay is pretty good The people are generally very nice, brand dependent Company days are good fun Bonus scheme is better than average

Cons

Massive lack of flexibility No working from home (even though managers and SM do wfh sometimes and the US and European offices do) No work life balance Regimented office environment Lack of trust with employees Toxic office culture Unapproachable managers Too much of a focus on money and results, not enough on the employees Lack of disabled access (lift has been broken for over a year, person on crutches had to hobble up two flights of stairs) Employees not listened to (employee survey released and seemed to dodge the more pressing issues in the results) Creativity is discouraged (all ideas for each brand have to go through the MD which are usually quashed for something “we have always done and works”) Too much pressure on Managers causing a ripple effect on staff People just want to leave the office as fast as they can at the end of the day No sick pay Had to take holiday when I was sick, otherwise I wouldn’t get Not enough holiday Favouritism between brands, some brands are not prioritised due to the lack of turnover leaving employees in a tug of war between two brands The list goes on, honestly one the worst working environments I have experienced.

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Neighborly® Response
3y
Thank you for your honest review. We would love to speak with you about your concerns. Please feel free to reach out to people.services@nbly.com.
1.0
Oct 27, 2022

Do your homework....

Recommend
CEO approval
Business Outlook

Pros

Tip: Do your research, FULLY. They won't tell you a lot upfront in your interviews because of so called "company secrets" and they will try to sign you to an unusually long non-compete. Check your local laws and with an attorney before you sign anything. The big picture of the overall business is exciting however, they still operate like a small town Waco company. They are owned by one of the largest private equity companies in the world.

Cons

I would say low pay, poor benefits and you have to take off PTO when you are sick. When other companies are moving forward to help their employees have more of a work-life balance, you are still stuck with an outdated policy. Make sure you prepare to work some weekends which they don't tell you about in interviews. Also, make sure you ask in writing what your travel will be. I was told something completely different than what was required once I was brought on. One of the biggest things that shocked me was that there is no knowledge base for new hires. So to learn/figure out franchising and all of their 30 different systems and platforms, they tell you "here's the org chart, simply "just go figure it out" which is really inefficient when you have over 200 new hires doing the same thing. What I really found is that you do not do any real marketing here, you do spreadsheets & reports for the top all day everyday for no reason (with inaccurate/incomplete data mind you), you sit in a million TEAMS meetings so very little time to do any real meaningful work that moves the needle for franchise owners. To be honest, I wouldn't even call this a marketing gig, it's more of a franchise/corporate support role. Additionally, the left doesn't know what the right is doing and vice versa. There are way too many chefs in the kitchen at the top and it confuses the worker bees on the front lines that have to answer to franchise owners. Oh, and did I mention a lot of the franchise owners are not fans of the marketing department? You will spend a lot of time defending company decisions, the team and how the national budget is spent. There is zero trust from franchise owners in Neighborly from what I saw in my time here. I would run, not walk away from this company. There are better companies out there in my opinion who will treat you much better. They have hired over 200 people since the new year and that says a lot. Proceed with caution.

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Neighborly® Response
3y
Thank you for your honest review. We would like to talk to you about your concerns. Please reach out to people.services@nbly.com.
Viewing 124 - 126 of 272 Reviews

Glassdoor has 292 Neighborly® reviews submitted anonymously by Neighborly® employees. Read employee reviews and ratings on Glassdoor to decide if Neighborly® is right for you.