Neighborly® reviews

3.3

55% would recommend to a friend

(271 total reviews)
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Mike Davis

56% approve of CEO

57% positive business outlook

Neighborly® has an employee rating of 3.3 out of 5 stars, based on 271 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Neighborly® employee rating is in line with the average (within 1 standard deviation) for employers within the Management & Consulting industry (3.5 stars).

Reviews by job title

271 reviews
2.0
Jan 19, 2021
Recommend
CEO approval
Business Outlook

Pros

1. The people you work with on the local marketing team are great! 2. You learn a lot about implementing different marketing tactics, website maintenance, budgeting and data. 3. You learn a lot about franchising systems and marketing for a national brand. 4. Almost exclusively virtual so working from home full time is an option. 5. You will learn a lot about yourself professionally and the limits you're willing to push yourself to for a job.

Cons

1. Franchise owners are angry with the home office and aren't receptive to the marketing department. General distaste toward Neighborly initiatives, which you will be expected to push on your franchise owners. This makes achieving goals difficult and overly stressful. 2. Insurmountable workload - the local marketing team are the workhorses for the marketing department. It's not unordinary to have multiple major projects going at the same time, all due within two weeks and to still be expected to maintain daily job requirements and keep franchise owners happy. Also not uncommon for employees to take PTO days to get caught up because there is too much to do. 3. Neighborly leadership doesn't value their employees. I worked there for 2 years in a key, senior level position and not one person from Neighborly leadership reached out to me when I submitted my resignation even though I gave them a month's notice. 4. You will spend a lot more time reporting and justifying local marketing than you will spend on actual marketing and advertising strategy. 5. Neighborly is is understaffed so even though there are systems in place that should streamline processes, everyone is so overwhelmed that nothing gets done on time. Can't rely on systems to serve you, constant follow-up required. 6. Pay is not competitive. Salaries in the marketing department are paid out of a fund franchise owners pay in to, so the pay ceiling is very low. If you want to make money in this company, stay away from the marketing department. 7. You will get stuck in the local marketing specialist role. I tried to apply to 2 different positions within Neighborly but was discouraged from doing so because I had made myself too valuable in my current position and they knew they would struggle to find someone to replace me.

2.0
Mar 23, 2019
Recommend
CEO approval
Business Outlook

Pros

It’s a job and a paycheck.

Cons

The company is very proud of their code of values. Unfortunately, it’s just hype. The accounting department is the worst. Management talks down to employees all the time.

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Neighborly® Response
7y
Thank you for your feedback. We would welcome the opportunity to discuss this with you. Please feel free to reach out to people.services@nbly.com or call our confidential ethics hotline at 844.682.5122.
2.0
Aug 15, 2024

SEO and your career trajectory are after thoughts

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Flexible schedule. Ability to work aongside talented people.

Cons

The SEO director is a text book red flag. She's got an "if you're not with me, you're against me" style of leadership. Consistently cuts people off in the middle of sentences if they disagree with her or if she doesn't like what they're saying. There's no true leadership in the company as whole either. We were asked to fill out a company survey, and in the monthly meeting the CMO said, "The survey is for us to learn what we can improve on not for you all to complain about your work". I've also heard several people say that leadership is nothing more than a "boys club". Everyone steps over everyone to satisfy their ego. And some of the men in leadership have made really questionable comments with regard to working with women. But hey I guess this is what you get at a Texas based company.

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Neighborly® Response
1y
Thank you for leaving us your honest feedback. We would love to speak with you in regard to your concerns. Please feel free to reach out to your manager or people.services@nbly.com.
Viewing 16 - 18 of 271 Reviews

Glassdoor has 291 Neighborly® reviews submitted anonymously by Neighborly® employees. Read employee reviews and ratings on Glassdoor to decide if Neighborly® is right for you.