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      Nespresso

      Engaged Employer

      Nespresso reviews

      3.8

      73% would recommend to a friend

      (1,871 total reviews)
      avatar

      Alfonso Gonzalez Loeschen

      67% approve of CEO

      50% positive business outlook

      Ratings by category

      4.1

      Diversity & inclusion

      3.7

      Culture & values

      3.7

      Compensation and benefits

      3.5

      Work/Life balance

      3.3

      Senior management

      3.2

      Career opportunities

      Nespresso has an employee rating of 3.8 out of 5 stars, based on 1,871 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Nespresso employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

      Ratings by demographic groups

      Reviews by job title

      2K reviews
      2.0
      May 17, 2016

      Not the place for experienced people

      Director
      Recommend
      CEO approval
      Business Outlook

      Pros

      Strong brand growth. Free product allotments. Fairly good salary and time off.

      Cons

      Manage through fear and nothing positive. Internally focused with no concern or value for the outside world or industry standard practices. While Nestle USA seems to be ahead, Nespresso has no technology to speak of. What little HQ touches seems to break. The US President cares mostly about Colombian farmers, sustainability, recycling, safety, and global issues. While these are all admirable what about Nespresso USA and its employees? HR can not be trusted. Don't waste your time if you have any outside knowledge.

      avatar
      Nespresso Response
      9y
      Hello, At Nespresso, Coffee is at the heart everything we do and defines our Brand journey. I will take your comments about caring for the farmers, sustainability, recycling, global issues and safety as a compliment. These topics are our top priorities. Additionally, the strong focus on safety that you refer to also demonstrates our commitment to the wellbeing and safety of all employees. As such, we are aligned with Nestlé’s commitment to Creating Shared Value and thus, acknowledge that people are our greatest asset. We respond to a rapidly changing world and highly competitive employment market by providing training and education for our employees. To answer your remark on promotion, currently YTD 58% of the open jobs for all salaried positions including Boutiques management are filled with internal employees. We value all employees and we follow specific guidelines to assess our employees’ skills and promote internal talent whenever an internal profile matches a job opening. If you have more specifics you want us to look into, please contact me or our confidential employee help-line at 888-424-2409. Thank you. Guillaume Le Cunff President @ Nespresso USA
      1.0
      Apr 25, 2016

      Worst Company Ever - SAVE YOURSELF THE HEADACHE

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Free coffee and Free Lunch.

      Cons

      The culture here is terrible. People doing business in french. Unfriendly people all around. No one even says good morning. Even if you speak they walk by you. The lack of communication between departments is terrible. People in the brand team and CRM will throw you under the bus in a meeting to save their own butts.Pointless accusatory meetings that waste people time. The ones conducting them have nothing better to do and want to feel important. Nothing gets done that way. THe worse thing is there is no type of process to follow at this company. Everything is last minute and rushed. Quantity over Quality here. Head for the hills! Don't work here. Guarantee you will quit soon.

      1.0
      Mar 29, 2016

      Corporate knowing their managers.

      Boutique
      Recommend
      CEO approval
      Business Outlook

      Pros

      we're starting to lose a lot of our "pros" because a lot is being asks by us while at the same time they're taking away a lot of employee appreciation that we use to get and they don't want to pay us ..

      Cons

      It's getting really sad that you can't move up in Nespresso because there are so many people being hired from one particular company because of a new upper manager. It is shocking because the new management is then being trained by the same people that should have moved up in the same stores. I'm starting to wonder if the upper level managers, in corporate know what is going on and don't care, or really just don't know what going on in their boutique stores; I would like to know.

      avatar
      Nespresso Response
      9y
      Hello - I read with much interest your comments. At Nespresso USA, we are committed to developing from within using programs such as our new Retail Management Development Program and our PDG which we use as a tool to identify future internal talent. Currently YTD 58% of the open jobs for all salaried positions including Boutiques management are filled with internal employees. There is certainly a balance we need to achieve between filling jobs with internal employees and hiring talent from the outside. When we do hire externally, we are looking to bring specific skills we believe are not readily available into specific jobs or locations. Since I don’t know the specifics around the situation you are referring to, I suggest you provide more information regarding your experience by contacting me or calling our confidential employee help-line at 888-424-2409. We will look into it. Thank you for taking the time to express your view. Guillaume Le Cunff President @ Nespresso USA
      Viewing 28 - 30 of 1,871 Reviews
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      ReviewsNespresso reviews

      Glassdoor has 3,220 Nespresso reviews submitted anonymously by Nespresso employees. Read employee reviews and ratings on Glassdoor to decide if Nespresso is right for you.