Is Nespresso a good company to work for?

Nespresso has an overall rating of 3.8 out of 5, based on over 3,233 reviews left anonymously by employees. This rating has decreased by 3% over the last 12 months. 74% of employees would recommend working at Nespresso to a friend and 49% have a positive outlook for the business. The best reviews about Nespresso have been left by employees working as Customer Service Representative , Sales Associate and Boutique Manager .

Does Nespresso pay their employees well?

According to anonymously submitted Glassdoor reviews, Nespresso employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Nespresso. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at Nespresso?

74% of Nespresso employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Nespresso 3.5 out of 5 for work life balance, 3.7 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Nespresso?

Coffee Specialist (379) , Boutique Coffee Specialist (151) , Sales Associate (76) , Boutique Specialist (63) , Team Leader (59) , Spécialiste Café (44) , opérateur de production (44) , Manager (39) , Senior Coffee Specialist (38) , Customer Service Representative (32) , Assistant Manager (28) , Boutique Manager (28) , Sales Assistant (24) , Sales (23) , Brand Ambassador (22)

What are the pros of working at Nespresso according to real employee reviews?

"Good benefits and perks every month" ((in 189 reviews)); "Great benefits and free coffee on the job" ((in 123 reviews)); "Pay is good and is widely flexible" ((in 118 reviews)); "Good salaries and bonuses." ((in 73 reviews)); "Some great people in the company with good ideas and the will to be be the best coffee company in japan" ((in 72 reviews))

What are the cons of working at Nespresso according to real employee reviews?

"Poor management (Mo Jaffer)" ((in 160 reviews)); "Work work work No work life balance!" ((in 45 reviews)); "Long hours standing up a lot which can go slowly if it's not busy." ((in 41 reviews)); "The managers don't care if you die at your desk." ((in 37 reviews)); "Upper management and corporate expectations are absurd." ((in 25 reviews))

What are employees saying about Nespresso layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Nespresso layoffs and their outlook for job security at Nespresso in 2026.

What are the top reviewed Nespresso locations?

New York , San Francisco , Long Island City , Miami , San Diego , Chicago , Costa Mesa , Skokie , Dallas , Los Angeles , Boston , Atlanta , Arlington , Austin , Orlando , Denver , Bethesda , Boca Raton , Miami Beach , Scottsdale , Beverly Hills , Newport Beach , Sherman Oaks , La Jolla , Santa Clara , Bellevue , Tampa , Aventura , Paramus , Southampton

Nespresso reviews

3.8

74% would recommend to a friend

(1,877 total reviews)

Alfonso Gonzalez Loeschen

68% approve of CEO

49% positive business outlook

Ratings by category

4.1

Diversity & inclusion

3.7

Culture & values

3.7

Compensation and benefits

3.5

Work/Life balance

3.3

Senior management

3.2

Career opportunities

Nespresso has an employee rating of 3.8 out of 5 stars, based on 1,877 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Nespresso employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

2K reviews

5.0

Feb 28, 2023

Review

Sales associate

Recommend

CEO approval

Business Outlook

Pros

Flexible with the hours you work

Cons

Scheduling if not enough workers

Nespresso Response

3y

Dear Sale Associate, I am so glad to read you found Nespresso to offer “flexibility" in your schedule. Our flexible scheduling is just one example of how we prioritize work-life balance for our employees. In terms of your constructive feedback, in this current job market, hiring and retaining hourly workers is incredibly challenging, but our HR team is focusing a tremendous effort in this area to hire quality candidates who will stay at Nespresso long term. Please reach out to me if you have any specific ideas on how we can improve in this area or others. Sincerely, Alfonso Gonzalez CEO, Nespresso North America

4.0

Feb 27, 2023

Decent Perks for a Job

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Benefits were awesome to have.

Cons

Managment could have been better.

Nespresso Response

3y

Dear Former Employee, Thank you for taking the time to leave a review. We take pride in our Total Rewards package, including compensation and benefits which includes excellent perks, like free coffee and machines. To your point on management would like to understand this comment better. Nespresso is dedicated to fostering an environment that inspires and excites our employees and that begins with managers. Please reach out to me if you have any specific ideas on how we can improve in this area or others. Sincerely, Alfonso Gonzalez CEO, Nespresso North America

3.0

Feb 21, 2023

Enjoyed my time there

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Great benefits including free coffee

Cons

None! Enjoyed my time there

Nespresso Response

3y

Dear Customer Service Representative, I am so glad to read you found “great benefits” during your time at Nespresso. We take pride in our Total Rewards package, including compensation and benefits, including excellent perks, like free coffee as you mention. Best of luck in your next chapter! Sincerely, Alfonso Gonzalez CEO, Nespresso North America

Viewing 304 - 306 of 1,877 Reviews

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