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      Nespresso

      Engaged Employer

      Nespresso reviews

      3.8

      74% would recommend to a friend

      (1,877 total reviews)
      avatar

      Alfonso Gonzalez Loeschen

      68% approve of CEO

      49% positive business outlook

      Ratings by demographic groups

      Nespresso has an employee rating of 3.8 out of 5 stars, based on 1,877 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Nespresso employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

      Reviews by job title

      2K reviews
      2.0
      Jan 11, 2023

      Good temporary job

      Senior boutique specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      The company offers very good benefits, that's about it. The coffee is lovely in the end of the day. I just think its a good job to have temporary as it helps build customer service skills.

      Cons

      After working for the company for two years, I was convinced that management and corporate don't care about their workers. As long as we are hitting our unrealistic sales goal, management will be happy. There's been many issues that I have addressed to my former manager since I first started working such as IT and the primitive POS system thats seems to be running on the same software as Windows 98, I understand that making POS software is expensive but with the magnitude of a brand like Nestle/Nespresso, this should be a very affordable and simple fix that corporate/IT should be able to manage. Also the internet constantly running slow with such a system makes the whole payment procedure miserable for the employee and the customer. Add that with the complexity of knowing how to use the system for newer employees must be very intimidating. It's also a joke that every year they raise the prices of coffee while all the wages of the employees remain the same. This becomes more frustrating when I, as a supervisor for the store, personally felt like i was the store manager when the store manager will always be in the back, doing meetings with corporate while I would be leading all operations on the floor. I would also have to show the store manager how to do simple functions on the floor when they did step out to help out on the floor. the store needed a leader not a corporate puppet. lastly, uniforms. for the last year or so I've been wearing the same set of shirt and pants due not having more. The newer hires are deprived of any new uniforms due to corporate claiming they can't order anymore for the last year or so. That's almost as long as I worked for. But all of this doesn't sit well with me when i get provided a uniform when all the newer needs to pay out of pocket for their own black pants and white shirts. I understand this doesn't seem like a big deal but from the client perspective, they'll be stepping into the store to find half the staff in uniform and half in white dress shirts. that just demonstrates a lack of organization within the company. I hope the company changes things around but I don't know if they will.

      avatar
      Nespresso Response
      3y
      Dear Former Senior Boutique Specialist, I appreciate you taking the time to share your detailed feedback. Let me start by saying, Nespresso is dedicated to providing an environment that inspires and excites our employees. We value the contribution each employee makes to the overall culture at Nespresso and are always looking for ways to invest in the wellbeing of our employees. We are proud to offer our employees competitive compensation and a benefits package like you mention. In terms of your constructive feedback, to your point on our systems, we are constantly working to improve our technology across the company, including our POS system. I’m happy to share that we recently launched a global digital transformation initiative to address the technology infrastructure as you suggested. In regard to your feedback on management, while Store Managers do serve as a link between the boutique and the corporate team, they should also be supporting and advocating for their teams. There is always value in continually training and developing our people, particularly managers. At Nespresso, we offer an abundance of trainings and refresher trainings including learning and development geared specifically to people leaders to manage effectively and empathetically. As you mention, and with many other goods over the last two years affected by the pandemic, the supply chain we depend on for our uniforms has been disrupted. In terms of work arounds due to the shortages we have experienced, managers were advised to provide uniforms from alternate local vendors and using their corporate cards to purchase. Our team has worked hard to reconfigure the ordering process in 2023 so I am confident this issue will be resolved. If you would like to discuss this or any additional feedback, please reach out to me directly. Sincerely, Alfonso Gonzalez CEO, Nespresso North America
      5.0
      Jan 7, 2023

      Great team and leadership

      Boutique coffee specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Wonderful coworkers and management. Diversity and cooperation between peers. Accessible management.

      Cons

      As in any business sales expectations are fairly high.

      avatar
      Nespresso Response
      3y
      Hello Colleague, Thank you for sharing your feedback with us. It's a great pleasure to read that you enjoy working with your colleagues and the working environment. Nespresso puts a lot of efforts in building an environment with diversity and inclusion that creates positive disruption, embraces innovation, and empowers people and teams to win. We focus greatly on our employee’s career development and talent management to provide opportunities across the company for our people to develop their careers. Regarding the cons you outlined, our business is growing and evolving, and we appreciate our Nespresso teams' collaborative efforts to deliver the best sales and service to our customers. The key to success is due to the meaningful contributions of our people. Wishing you continued success at Nespresso. Thank you.
      4.0
      Dec 6, 2022

      Great Learning Company

      Regional sales manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Well structured. Provides detail training and loads of resources.

      Cons

      Insecure Management, lacked empathy. Not great a coaching and could use sensitivity and diversity training.

      avatar
      Nespresso Response
      3y
      Dear Former Regional Sales Manager, First, I want to thank you for your 4 years with Nespresso and taking time to leave this review. I am please to read you found Nespresso to be well structured and a “great learning company” with ample training and resources. To your point on areas of improvement with leadership, we see the value in regularly revisiting trainings, including topics you mention like sensitivity and diversity. Nespresso is dedicated to fostering an environment that inspires and excites our employees and this includes treating everyone equitably. Please reach out to me if you would like to discuss these or any other topics further, have any specific ideas on how we can improve in this area or others. Sincerely, Alfonso Gonzalez CEO, Nespresso North America
      Viewing 316 - 318 of 1,877 Reviews
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      ReviewsNespresso reviews

      Glassdoor has 3,233 Nespresso reviews submitted anonymously by Nespresso employees. Read employee reviews and ratings on Glassdoor to decide if Nespresso is right for you.