Is Nespresso a good company to work for?

Nespresso has an overall rating of 3.8 out of 5, based on over 3,233 reviews left anonymously by employees. This rating has decreased by 3% over the last 12 months. 74% of employees would recommend working at Nespresso to a friend and 49% have a positive outlook for the business. The best reviews about Nespresso have been left by employees working as Customer Service Representative , Sales Associate and Boutique Manager .

Does Nespresso pay their employees well?

According to anonymously submitted Glassdoor reviews, Nespresso employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Nespresso. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at Nespresso?

74% of Nespresso employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Nespresso 3.5 out of 5 for work life balance, 3.7 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Nespresso?

Coffee Specialist (379) , Boutique Coffee Specialist (151) , Sales Associate (76) , Boutique Specialist (63) , Team Leader (59) , Spécialiste Café (44) , opérateur de production (44) , Manager (39) , Senior Coffee Specialist (38) , Customer Service Representative (32) , Assistant Manager (28) , Boutique Manager (28) , Sales Assistant (24) , Sales (23) , Brand Ambassador (22)

What are the pros of working at Nespresso according to real employee reviews?

"Great benefits and discounts." ((in 185 reviews)); "Good benefits, great team, free coffee" ((in 124 reviews)); "Pay is good and is widely flexible" ((in 115 reviews)); "Some great people in the company with good ideas and the will to be be the best coffee company in japan" ((in 78 reviews)); "Good training on full time employees" ((in 51 reviews))

What are the cons of working at Nespresso according to real employee reviews?

"Poor management (Mo Jaffer)" ((in 161 reviews)); "Long hours standing up a lot which can go slowly if it's not busy." ((in 45 reviews)); "Work work work No work life balance!" ((in 44 reviews)); "The managers don't care if you die at your desk." ((in 40 reviews)); "Upper management and corporate expectations are absurd." ((in 23 reviews))

What are employees saying about Nespresso layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Nespresso layoffs and their outlook for job security at Nespresso in 2026.

What are the top reviewed Nespresso locations?

New York , San Francisco , Long Island City , Miami , San Diego , Chicago , Costa Mesa , Skokie , Dallas , Los Angeles , Boston , Atlanta , Arlington , Austin , Orlando , Denver , Bethesda , Boca Raton , Miami Beach , Scottsdale , Beverly Hills , Newport Beach , Sherman Oaks , La Jolla , Santa Clara , Bellevue , Tampa , Aventura , Paramus , Southampton

Nespresso reviews

3.8

74% would recommend to a friend

(1,877 total reviews)

Alfonso Gonzalez Loeschen

68% approve of CEO

49% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (1,877 reviews)

Ratings by demographic groups

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Gender

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Veteran status

Nespresso has an employee rating of 3.8 out of 5 stars, based on 1,877 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Nespresso employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

2K reviews

5.0

Nov 10, 2022

Great Place to work

Sr. manager technical services

Recommend

CEO approval

Business Outlook

Pros

Great culture and environment Safety and health of employees is a high priority

Cons

Too many options of coffee

Nespresso Response

3y

Dear Senior Manager, I am happy to read you have found “great culture” at Nespresso. I firmly believe our people, yourself included, are what make Nespresso great. I’m even more pleased you mention our culture of safety – this is at the heart of every step we take as a business. To your point on onboarding, we see the value in regularly revisiting these practices to keep them relevant and practical. I am pleased to share that as of August, we have introduced a new three-part structure which is designed to introduce employees information on Nestlé and Nespresso in an engaging and organized fashion. Please reach out to me if you would like to discuss these or any other topics further, have any specific ideas on how we can improve in this area or others. Sincerely, Alfonso Gonzalez CEO, Nespresso North America

3.0

Oct 24, 2022

Little Pay for Work

Team leader

Recommend

CEO approval

Business Outlook

Pros

Benefits through Nestle and free coffee

Cons

Management wouldn't take into consideration of changes

Nespresso Response

3y

Dear Former Employee, Let me start by saying we are proud to offer our employees a compensation and benefits through Nestle which is regularly reviewed to stay competitive in the marketplace. In addition, employees receive excellent perks like free coffee and machines, like you mention. To your point on management, there is always value in continually training and developing our people, particularly managers who lead people. At Nespresso, we offer an abundance of trainings and refresher trainings that offer critical learning and development. Nespresso is dedicated to fostering an environment that inspires and excites our employees. Please reach out to me if you have any specific ideas on how we can improve in this area or others. Sincerely, Alfonso Gonzalez CEO, Nespresso North America

5.0

Oct 17, 2022

Fantasitic

Sales

Recommend

CEO approval

Business Outlook

Pros

A ton of room for growth!

Cons

There are no cons I can think of.

Nespresso Response

3y

Dear Current Sales Employee, Thank you for taking the time to share feedback on your time with Nespresso. I am so happy to read your experience has been fantastic and that you have found “a ton of room for growth” during your tenure. We strive to develop and promote our talent from within and are proud to be able to offer employees career advancement and mobility throughout the Nestlé USA organization. My door is always open should you ever have feedback or ideas for improvement in the future. All my best, Alfonso Gonzalez CEO, Nespresso North America

Viewing 319 - 321 of 1,877 Reviews

Jobs at Nespresso

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