Is Nespresso a good company to work for?

Nespresso has an overall rating of 3.8 out of 5, based on over 3,233 reviews left anonymously by employees. This rating has decreased by 3% over the last 12 months. 74% of employees would recommend working at Nespresso to a friend and 49% have a positive outlook for the business. The best reviews about Nespresso have been left by employees working as Customer Service Representative , Sales Associate and Boutique Manager .

Does Nespresso pay their employees well?

According to anonymously submitted Glassdoor reviews, Nespresso employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Nespresso. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at Nespresso?

74% of Nespresso employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Nespresso 3.5 out of 5 for work life balance, 3.7 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Nespresso?

Coffee Specialist (379) , Boutique Coffee Specialist (151) , Sales Associate (76) , Boutique Specialist (63) , Team Leader (59) , Spécialiste Café (44) , opérateur de production (44) , Manager (39) , Senior Coffee Specialist (38) , Customer Service Representative (32) , Assistant Manager (28) , Boutique Manager (28) , Sales Assistant (24) , Sales (23) , Brand Ambassador (22)

What are the pros of working at Nespresso according to real employee reviews?

"Great benefits and discounts." ((in 185 reviews)); "Good benefits, great team, free coffee" ((in 124 reviews)); "Pay is good and is widely flexible" ((in 115 reviews)); "Some great people in the company with good ideas and the will to be be the best coffee company in japan" ((in 78 reviews)); "Good training on full time employees" ((in 51 reviews))

What are the cons of working at Nespresso according to real employee reviews?

"Poor management (Mo Jaffer)" ((in 161 reviews)); "Long hours standing up a lot which can go slowly if it's not busy." ((in 45 reviews)); "Work work work No work life balance!" ((in 44 reviews)); "The managers don't care if you die at your desk." ((in 40 reviews)); "Upper management and corporate expectations are absurd." ((in 23 reviews))

What are employees saying about Nespresso layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Nespresso layoffs and their outlook for job security at Nespresso in 2026.

What are the top reviewed Nespresso locations?

New York , San Francisco , Long Island City , Miami , San Diego , Chicago , Costa Mesa , Skokie , Dallas , Los Angeles , Boston , Atlanta , Arlington , Austin , Orlando , Denver , Bethesda , Boca Raton , Miami Beach , Scottsdale , Beverly Hills , Newport Beach , Sherman Oaks , La Jolla , Santa Clara , Bellevue , Tampa , Aventura , Paramus , Southampton

Nespresso reviews

3.8

74% would recommend to a friend

(1,877 total reviews)

Alfonso Gonzalez Loeschen

68% approve of CEO

49% positive business outlook

Ratings by demographic groups

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Nespresso has an employee rating of 3.8 out of 5 stars, based on 1,877 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Nespresso employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

2K reviews

4.0

Sep 29, 2022

Benefits

Key holder

Recommend

CEO approval

Business Outlook

Pros

Health insurance Dental care Transportation

Cons

Little PTO Long hours fast paced

Nespresso Response

3y

Hello Colleague, Thank you for your feedback. It is great to know that you enjoy different benefits we provide as a part of our Total Rewards package. Ensuring a great employee experience is a top priority for our Company. Regarding the cons you described, it's unfortunate to know you're not fully satisfied with your experience. Our people are our top priority, and we always strive to provide comfortable working conditions for our employees. In addition to this, we strive to find the right balance between the customer and business needs and flexible work hours of our teams. We encourage you to contact your Line Manager to discuss further your concerns and find the best possible solution. Wishing you continued success with Nespresso. Thank you.

5.0

Sep 16, 2022

Pure Bliss!

Assistant store manager

Recommend

CEO approval

Business Outlook

Pros

An amazing product and a fantastic company! I am so thankful to have found Nespresso. Fair pay, full benefits, additional life enhancement benefits, free coffee, free machines, and more!

Cons

It is retail. You better like to interact with the public.

Nespresso Response

3y

Hello Colleague, Thank you for sharing your feedback and for recognizing many positives of working for Nespresso. We are proud to offer our employees a market-competitive Total Rewards package, which includes base salary, bonus/incentives, and benefits. Our business is growing and evolving, and we appreciate our Nespresso teams' collaborative efforts to deliver the best sales and service to our customers. The key to success is due to the meaningful contributions of our people. Regarding the cons you outlined, we will make sure to pass your feedback to the respective team. Wishing you continued success at Nespresso. Thank you.

4.0

Aug 25, 2022

Nespresso

Senior boutique specialist

Recommend

CEO approval

Business Outlook

Pros

great teamwork positive workplace morale

Cons

Customer interactions Hard work is not very rewarding

Nespresso Response

3y

Dear Current Senior Boutique Specialist, Thank you for taking the time to leave a review on your experience working with Nespresso! It puts a smile on my face to read you found “great teamwork” and “positive workplace morale.” I firmly believe our people are what makes Nespresso a great place to work. Customer facing roles are not without their challenges, and at Nespresso, we offer an abundance of regular trainings including trainings on how to manage potentially difficult interactions, and how to turn them into something positive! These interactions have an incredible impact on our business. Thank you for all you do to serve as the face of Nespresso in these moments. Please don’t hesitate to reach out if you ever have ideas on ways in which we can improve on this or any other topics. Sincerely, Alfonso Gonzalez CEO, Nespresso North America

Viewing 322 - 324 of 1,877 Reviews

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