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      Nespresso

      Engaged Employer

      Nespresso reviews

      3.8

      74% would recommend to a friend

      (1,875 total reviews)
      avatar

      Alfonso Gonzalez Loeschen

      68% approve of CEO

      50% positive business outlook

      Ratings by demographic groups

      Nespresso has an employee rating of 3.8 out of 5 stars, based on 1,875 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Nespresso employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

      Reviews by job title

      2K reviews
      4.0
      Jun 16, 2024

      Product Trainer

      Coffee ambassador
      Recommend
      CEO approval
      Business Outlook

      Pros

      Culture Kids Benefits Passionate Brand

      Cons

      Salary Work life balance Workload Career Progression

      avatar
      Nespresso Response
      2y
      Hello Colleague, First of all, we want to thank you for being with us for more than 9 years, we value your dedication. It is a pleasure to read that you find our brand passionate, as maintaining an enriching work culture is important to us. We are also proud to offer our employees with various benefits and bonuses, and your appreciation of it means a lot. Regarding the cons you mention, it is upsetting to know that you are not satisfied with your salary, as we make sure that we provide a market-competitive compensation. In addition to this, at Nespresso, we understand the importance of our people's well-being, and always attempt to keep the right balance between the business needs to offer a convenient schedule for our teams. As for career growth, we are firmly committed to investing in the development of our employees, to support their professional aspirations. Your feedback is very helpful for our improvement. We would encourage you to reach out to your local HR or management team to provide us with more specifics. Wishing you continued success at Nespresso. Thank you.
      1.0
      Jun 14, 2024

      Toxic workplace

      Boutique coffee specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Free coffee and a discount

      Cons

      Management acted like the mean girls of high school, they bullied staff and created a very toxic environment trying to pit staff against each other for no reasons other than their own entertainment maybe? They hired their friends then gave them the most hours over everyone else who had much more seniority, they kicked out a supervisor because they didn’t agree with a minor decision they had made. They also refused to get proper uniforms for anyone who was plus sized and told them to go buy their own pieces that matched exactly (and no, they would not reimburse you). If you happened to be chosen as someone they liked (usually done by going out partying and drinking with them) then it could be a semi decent place to work, but if you were unlucky enough to not be in the clique it was a living hell.

      avatar
      Nespresso Response
      2y
      Hello, Thank you for sharing your feedback with us. While we are pleased to read you enjoyed different benefits we provide as a part of our Total Rewards package such as free coffee and discounts, it's unfortunate to know you were not satisfied with your working experience. We are concerned to hear about the situations you've described. Your comments about the management practices are worrying because we are committed to providing a welcoming, inclusive, and supportive work environment. It is our goal to create a workplace where all employees feel respected, valued, and supported at all levels. Furthermore, we are consistently working to enhance our management approaches to ensure a favorable ambiance for our employees. We will investigate and rectify the issues you've raised with the respective teams. Thank you.
      3.0
      Jun 11, 2024

      Review

      Boutique coffee specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      In the boutique that I worked at, speaking with the customers was a lot of fun. The atmosphere of connection that they’ve curated at Nespresso is phenomenal. The team was really nice!

      Cons

      Management at my boutique weren’t as understanding about life outside the company.

      avatar
      Nespresso Response
      2y
      Hello, Thank you for sharing your review with us. Creating a supportive and welcoming atmosphere for our people is very important to our company, and we are delighted to read that you appreciated the work environment. In addition to this, it is a pleasure to know that you enjoyed working with customers, as we greatly cherish the efforts of our boutique employees in providing quality service. Regarding the cons you highlighted, at Nespresso, we understand the importance of a healthy work-life balance and constantly strive to make sure that our teams have comfortable work hours and that our business needs are met. Your feedback is significant and valuable to us, as we always seek to improve. If you want to share more details with us, please feel free to contact your former local HR team. We wish you much success with your new endeavors. Thank you.
      Viewing 322 - 324 of 1,875 Reviews
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      ReviewsNespresso reviews

      Glassdoor has 3,229 Nespresso reviews submitted anonymously by Nespresso employees. Read employee reviews and ratings on Glassdoor to decide if Nespresso is right for you.