Nespresso reviews

3.8

74% would recommend to a friend

(1,877 total reviews)
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Alfonso Gonzalez Loeschen

68% approve of CEO

49% positive business outlook

Nespresso has an employee rating of 3.8 out of 5 stars, based on 1,877 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Nespresso employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

2K reviews
4.0
Aug 11, 2022
Recommend
CEO approval
Business Outlook

Pros

Nice work environment, nice people

Cons

Needs better work life balance

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Nespresso Response
3y
Dear Former Customer Service Representative, I’m happy to read you found Nespresso to be a “nice work environment” with “nice people.” I couldn’t agree with you more. Our people are what make Nespresso a great place to work. You mention work-life balance – at Nespresso, we offer flexible scheduling as a way to actively promote and implement ways of working to better support work-life balance. Please don’t hesitate to reach out if you ever have ideas on ways in which we can improve on this or any other topics. Sincerely, Alfonso Gonzalez CEO, Nespresso North America
4.0
Aug 7, 2022
Recommend
CEO approval
Business Outlook

Pros

Product is amazing, B Corp Certified, Not your typical retail, Managers have a set schedule.

Cons

Antiquated POS system, operations can be simplified.

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Nespresso Response
3y
Dear Current Manager, First, thank you for your many years of service at Nespresso! I couldn’t agree with you more, Nespresso really is a “company with great product and passionate employees.” Our people as you mention, yourself included, are what make Nespresso great. I’m so glad you also mention B Corp – sustainability is at the heart of our business – and our recent certification only further cements our commitment to this. To your point on our systems, we are constantly working to improve our technology across our global network, including our POS system and I have no doubt that together, we will strengthen and “simplify” the business even more. You mention our Pulse surveys and I agree these have a tremendous value and we will continue to conduct these with the aim for not only “continuous improvement” but more importantly to hear the VOICE of our people. Please don’t hesitate to reach out if you ever have ideas on ways in which we can improve on this or any other topics. Sincerely, Alfonso Gonzalez CEO, Nespresso North America
4.0
Aug 1, 2022

Salary

Recommend
CEO approval
Business Outlook

Pros

Great Benefits and company culture

Cons

Slow process to make decisions

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Nespresso Response
3y
Dear Former Regional Sales Manager, I appreciate you taking the time to share your feedback, and for your many years with Nespresso! I am happy to read you found “great benefits and company culture.” Our people are what make Nespresso great. We are proud to offer our employees competitive compensation and a benefits package with excellent perks, like free coffee and machines. To your point on decision making, the executive leadership team, myself included, are committed to being decisive and support the work of our teams to the best of our ability and we will continue to make improvements in this area. Please reach out to me directly if you would like to share any ideas on how we can improve on this or any other topics. Sincerely, Alfonso Gonzalez CEO, Nespresso North America
Viewing 325 - 327 of 1,877 Reviews

Glassdoor has 3,233 Nespresso reviews submitted anonymously by Nespresso employees. Read employee reviews and ratings on Glassdoor to decide if Nespresso is right for you.