Is Nespresso a good company to work for?

Nespresso has an overall rating of 3.8 out of 5, based on over 3,233 reviews left anonymously by employees. This rating has decreased by 3% over the last 12 months. 74% of employees would recommend working at Nespresso to a friend and 49% have a positive outlook for the business. The best reviews about Nespresso have been left by employees working as Customer Service Representative , Sales Associate and Boutique Manager .

Does Nespresso pay their employees well?

According to anonymously submitted Glassdoor reviews, Nespresso employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Nespresso. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at Nespresso?

74% of Nespresso employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Nespresso 3.5 out of 5 for work life balance, 3.7 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Nespresso?

Coffee Specialist (379) , Boutique Coffee Specialist (151) , Sales Associate (76) , Boutique Specialist (63) , Team Leader (59) , Spécialiste Café (44) , opérateur de production (44) , Manager (39) , Senior Coffee Specialist (38) , Customer Service Representative (32) , Assistant Manager (28) , Boutique Manager (28) , Sales Assistant (24) , Sales (23) , Brand Ambassador (22)

What are the pros of working at Nespresso according to real employee reviews?

"Great benefits and discounts." ((in 185 reviews)); "Good benefits, great team, free coffee" ((in 124 reviews)); "Pay is good and is widely flexible" ((in 115 reviews)); "Some great people in the company with good ideas and the will to be be the best coffee company in japan" ((in 78 reviews)); "Good training on full time employees" ((in 51 reviews))

What are the cons of working at Nespresso according to real employee reviews?

"Poor management (Mo Jaffer)" ((in 161 reviews)); "Long hours standing up a lot which can go slowly if it's not busy." ((in 45 reviews)); "Work work work No work life balance!" ((in 44 reviews)); "The managers don't care if you die at your desk." ((in 40 reviews)); "Upper management and corporate expectations are absurd." ((in 23 reviews))

What are employees saying about Nespresso layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Nespresso layoffs and their outlook for job security at Nespresso in 2026.

What are the top reviewed Nespresso locations?

New York , San Francisco , Long Island City , Miami , San Diego , Chicago , Costa Mesa , Skokie , Dallas , Los Angeles , Boston , Atlanta , Arlington , Austin , Orlando , Denver , Bethesda , Boca Raton , Miami Beach , Scottsdale , Beverly Hills , Newport Beach , Sherman Oaks , La Jolla , Santa Clara , Bellevue , Tampa , Aventura , Paramus , Southampton

Nespresso reviews

3.8

74% would recommend to a friend

(1,877 total reviews)

Alfonso Gonzalez Loeschen

68% approve of CEO

49% positive business outlook

Ratings by demographic groups

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Nespresso has an employee rating of 3.8 out of 5 stars, based on 1,877 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Nespresso employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

2K reviews

4.0

Jul 26, 2022

Internal Auditor at Nespresso

Internal auditor

Recommend

CEO approval

Business Outlook

Pros

good work environment, perks for coffee/machines

Cons

Heavy workload when not enough resources/short staff

Nespresso Response

3y

Dear Current Internal Auditor, Thank you for taking the time to leave a review about your time at Nespresso. I am happy to hear you have found Nespresso to be a “good work environment.” As you mentioned, we take pride in our competitive compensation and benefits packages, which include excellent perks, like free coffee and machines. In regard to workload and staffing, we regularly review and open roles according to our needs and future forecasting. As you know, in this macroeconomic environment, hiring remains a very real business challenge, but we continue to see improvements in these areas. If you have any recommendations on ways in which we can improve in theses, or any other areas, please don’t hesitate to reach out. Sincerely, Alfonso Gonzalez CEO, Nespresso North America

5.0

Jul 25, 2022

Marketing specialist

Recommend

CEO approval

Business Outlook

Pros

amazing experience so far yay

Cons

a little busy but its ok

Nespresso Response

3y

Dear Marketing Specialist, I am glad to hear you have found working at Nespresso to be an “amazing experience.” really is a “great place to work so far.” Our people, yourself included, are what make Nespresso great. In regard to feeling busy, we have an abundance of resources and trainings, including learning & development topics to help manage your work in a way that minimizes stress, and can increase efficiency. I’d suggest speaking with your direct manager to explore these resources further. My inbox is always open should you want to discuss any ways in which we can improve on these topics or any others in the future. Please don’t hesitate to reach out. Sincerely, Alfonso Gonzalez CEO, Nespresso North America

5.0

Jul 25, 2022

Great BCorp Company

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Putting People Planet AND Profit on the triple bottom line. This is a company that cares about all 3 but most especially the people.

Cons

Nespresso is fast-paced company, and that many not be for everyone. This is a company where you should be change agile and where each individual can make a difference.

Nespresso Response

3y

Dear Current Employee, I couldn’t agree with you more. Nespresso really is a “Great BCorp Company” that cares about “people planet and profit,” The fast-paced environment you mention, allows us to do even more, making an even greater impact. Our people, yourself included, are what make Nespresso great and together, we can continue to be a force for good! My inbox is always open should you want to discuss any ways in which we can improve in the future. Please don’t hesitate to reach out. All my best, Alfonso Gonzalez CEO, Nespresso North America

Viewing 328 - 330 of 1,877 Reviews

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Nespresso

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