Nespresso reviews

3.8

74% would recommend to a friend

(1,877 total reviews)
avatar

Alfonso Gonzalez Loeschen

68% approve of CEO

49% positive business outlook

Nespresso has an employee rating of 3.8 out of 5 stars, based on 1,877 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Nespresso employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

2K reviews
4.0
Jul 20, 2022

great team, good pay

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Excellent management, can pick your own schedule

Cons

not commission based structure any longer

avatar
Nespresso Response
3y
Dear Current Employee, Thank you for taking the time to leave a review. I am so happy to read you’ve found “excellent management” at Nespresso. I firmly believe our people are what make Nespresso great. Our flexible scheduling you mention is a great example of how we actively encourage and implement ways of working to better support work-life balance. Regarding pay, we take pride in our competitive Nestlé and Nespresso compensation and benefits packages, which we regularly review and update according to our employees needs and market benchmarks. On top of this, employees receive excellent perks, like free coffee and machines. If you would like to discuss this, or any other feedback further, please don’t hesitate to reach out. Sincerely, Alfonso Gonzalez CEO, Nespresso North America
3.0
Jul 15, 2022

Good experience

Recommend
CEO approval
Business Outlook

Pros

Learning more about coffee culture but overall perks include: a free coffee machine, discounts, and quarterly credit that you can use for product otherwise if your full time you can opt-in for dental, vision, and/or health insurance

Cons

Outdated pos system, requires lots of apps on your phone, unnecessary emails, and generally cooperate and retail are disconnected with no training/communication on any changes ie their same day delivery services

avatar
Nespresso Response
3y
Dear Current Team Leader, Thank you for taking the time to leave such a thorough review. We take great pride in our compensation and benefits package which includes perks, as you said, like free coffee and machines. To your point on our systems, we are constantly working to improve our technology across the company, including our POS system, and always welcome feedback and ideas on how we can improve. In regard to training and communication, there is always value in continually training and developing our people. At Nespresso, we offer an abundance of trainings and re-trainings including product, sales, systems and development. I value your feedback, and I hope you will take the opportunity to continue to engage with us directly. We offer several forums for listening and sharing, and together, we will work to address these points as a team. All my best, Alfonso Gonzalez CEO, Nespresso North America
5.0
Jul 15, 2022

Great place to work!

Recommend
CEO approval
Business Outlook

Pros

People, sustainability focus, growth market.

Cons

Need to update systems, digitize and simplify.

avatar
Nespresso Response
3y
Dear Current Marketing Director, First, thank you for your many years of service at Nespresso! I couldn’t agree with you more. Nespresso really is a “great place to work.” Our people as you mention, yourself included, are what make Nespresso great. I’m so glad you also mention sustainability – something at the heart of our business – and our recent B Corp certification recognizes that in a huge way! Our business is strong and our opportunity for “growth” as a market is even stronger. To your point on our systems, we are constantly working to improve our technology across our global network, including our POS system and I have no doubt that together, with laser focus in this area, we will strengthen and “simplify” the business even more. My inbox is always open should you want to discuss this or any other feedback further. Please don’t hesitate to reach out! All my best, Alfonso Gonzalez CEO, Nespresso North America
Viewing 331 - 333 of 1,877 Reviews

Glassdoor has 3,233 Nespresso reviews submitted anonymously by Nespresso employees. Read employee reviews and ratings on Glassdoor to decide if Nespresso is right for you.