Is Nespresso a good company to work for?

Nespresso has an overall rating of 3.8 out of 5, based on over 3,233 reviews left anonymously by employees. This rating has decreased by 3% over the last 12 months. 74% of employees would recommend working at Nespresso to a friend and 49% have a positive outlook for the business. The best reviews about Nespresso have been left by employees working as Customer Service Representative , Sales Associate and Boutique Manager .

Does Nespresso pay their employees well?

According to anonymously submitted Glassdoor reviews, Nespresso employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Nespresso. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at Nespresso?

74% of Nespresso employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Nespresso 3.5 out of 5 for work life balance, 3.7 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Nespresso?

Coffee Specialist (379) , Boutique Coffee Specialist (151) , Sales Associate (76) , Boutique Specialist (63) , Team Leader (59) , Spécialiste Café (44) , opérateur de production (44) , Manager (39) , Senior Coffee Specialist (38) , Customer Service Representative (32) , Assistant Manager (28) , Boutique Manager (28) , Sales Assistant (24) , Sales (23) , Brand Ambassador (22)

What are the pros of working at Nespresso according to real employee reviews?

"Great benefits and discounts." ((in 185 reviews)); "Good benefits, great team, free coffee" ((in 124 reviews)); "Pay is good and is widely flexible" ((in 115 reviews)); "Some great people in the company with good ideas and the will to be be the best coffee company in japan" ((in 78 reviews)); "Good training on full time employees" ((in 51 reviews))

What are the cons of working at Nespresso according to real employee reviews?

"Poor management (Mo Jaffer)" ((in 161 reviews)); "Long hours standing up a lot which can go slowly if it's not busy." ((in 45 reviews)); "Work work work No work life balance!" ((in 44 reviews)); "The managers don't care if you die at your desk." ((in 40 reviews)); "Upper management and corporate expectations are absurd." ((in 23 reviews))

What are employees saying about Nespresso layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Nespresso layoffs and their outlook for job security at Nespresso in 2026.

What are the top reviewed Nespresso locations?

New York , San Francisco , Long Island City , Miami , San Diego , Chicago , Costa Mesa , Skokie , Dallas , Los Angeles , Boston , Atlanta , Arlington , Austin , Orlando , Denver , Bethesda , Boca Raton , Miami Beach , Scottsdale , Beverly Hills , Newport Beach , Sherman Oaks , La Jolla , Santa Clara , Bellevue , Tampa , Aventura , Paramus , Southampton

Nespresso reviews

3.8

74% would recommend to a friend

(1,877 total reviews)

Alfonso Gonzalez Loeschen

68% approve of CEO

49% positive business outlook

Ratings by demographic groups

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Nespresso has an employee rating of 3.8 out of 5 stars, based on 1,877 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Nespresso employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

2K reviews

5.0

Jul 7, 2022

Great company to work for!

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

-Great retail environment -Great perks -Opportunities to move up

Cons

None that I can think of!

Nespresso Response

3y

Dear Former Employee, I enjoyed reading your remarks on your time with Nespresso. A great retail environment starts with you, our people, who I value so much. We take great pride in our compensation and benefits package which includes “great perks,” as you said, like free coffee and machines. You also mentioned “opportunities to move up” - We strive to develop and promote our talent from within and are proud to be able to offer employees career advancement and mobility throughout the Nestlé USA organization. Please don’t hesitate to reach out if you ever have ideas on ways in which we can improve on these or any other topics. Sincerely, Alfonso Gonzalez CEO, Nespresso North America

5.0

Jul 1, 2022

Great Company to work for

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

A lot of benefits and respectable HR Department

Cons

Nothing really to think of

Nespresso Response

3y

Dear Former Employee, I am so happy to read you found Nespresso to be a “great company to work for.” I couldn’t agree with you more. We are proud to offer our employees competitive compensation and a benefits package with excellent perks, like free coffee and machines. Our HR team works hard to support our employees in so many ways. Our people, yourself and our HR team included, are what make Nespresso great. Please don’t hesitate to reach out if you would like to discuss further. All my best, Alfonso Gonzalez CEO, Nespresso North America

3.0

Jun 28, 2022

Nespresso just like coffee leaves a bitter taste in your mouth but can be fixed with a little cream and sugar.

Boutique coffee specialist

Recommend

CEO approval

Business Outlook

Pros

Free coffee. Pay is weekly. Learned more about coffee.

Cons

Customers can be rude and entitled. Pay is just ok. Nessoft is a joke. The system Nespresso uses so we can sell you coffee always crashes or is really really really really really really slow. Constantly causes a lot of headaches for not only the employees but the consumer as well. Coffee stock! Always out of something or it’s discontinued and customers gets mad! Some machines are cheaply made like the vertuo next which always gets returned.

Nespresso Response

3y

Dear Coffee Specialist, I appreciate you taking the time to share your feedback. We are proud to offer our employees competitive compensation and a benefits package with excellent perks, like free coffee and machines. As you articulated, coffee is the heart of our business, and we take its quality extremely seriously. I’m glad to hear in this role, you’ve been able to expand your coffee knowledge – there is so much to learn! To your point on our systems, we are constantly working to improve our technology across our global network, including our POS system, Nessoft, as well as other backend Supply Chain systems to help ease the strain businesses like ours are facing on a macroeconomic scale when it comes to supply chain. As for Vertuo, our team has been laser focused on testing our machines to ensure they meet the highest standards. Please reach out to me directly if you would like to discuss further. Sincerely, Alfonso Gonzalez CEO, Nespresso North America

Viewing 334 - 336 of 1,877 Reviews

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Great Company to work for

Nespresso just like coffee leaves a bitter taste in your mouth but can be fixed with a little cream and sugar.

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