Is Nespresso a good company to work for?

Nespresso has an overall rating of 3.8 out of 5, based on over 3,233 reviews left anonymously by employees. This rating has decreased by 3% over the last 12 months. 74% of employees would recommend working at Nespresso to a friend and 49% have a positive outlook for the business. The best reviews about Nespresso have been left by employees working as Customer Service Representative , Sales Associate and Boutique Manager .

Does Nespresso pay their employees well?

According to anonymously submitted Glassdoor reviews, Nespresso employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Nespresso. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at Nespresso?

74% of Nespresso employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Nespresso 3.5 out of 5 for work life balance, 3.7 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Nespresso?

Coffee Specialist (379) , Boutique Coffee Specialist (151) , Sales Associate (76) , Boutique Specialist (63) , Team Leader (59) , Spécialiste Café (44) , opérateur de production (44) , Manager (39) , Senior Coffee Specialist (38) , Customer Service Representative (32) , Assistant Manager (28) , Boutique Manager (28) , Sales Assistant (24) , Sales (23) , Brand Ambassador (22)

What are the pros of working at Nespresso according to real employee reviews?

"Great benefits and discounts." ((in 185 reviews)); "Good benefits, great team, free coffee" ((in 124 reviews)); "Pay is good and is widely flexible" ((in 115 reviews)); "Some great people in the company with good ideas and the will to be be the best coffee company in japan" ((in 78 reviews)); "Good training on full time employees" ((in 51 reviews))

What are the cons of working at Nespresso according to real employee reviews?

"Poor management (Mo Jaffer)" ((in 161 reviews)); "Long hours standing up a lot which can go slowly if it's not busy." ((in 45 reviews)); "Work work work No work life balance!" ((in 44 reviews)); "The managers don't care if you die at your desk." ((in 40 reviews)); "Upper management and corporate expectations are absurd." ((in 23 reviews))

What are employees saying about Nespresso layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Nespresso layoffs and their outlook for job security at Nespresso in 2026.

What are the top reviewed Nespresso locations?

New York , San Francisco , Long Island City , Miami , San Diego , Chicago , Costa Mesa , Skokie , Dallas , Los Angeles , Boston , Atlanta , Arlington , Austin , Orlando , Denver , Bethesda , Boca Raton , Miami Beach , Scottsdale , Beverly Hills , Newport Beach , Sherman Oaks , La Jolla , Santa Clara , Bellevue , Tampa , Aventura , Paramus , Southampton

Nespresso reviews

3.8

74% would recommend to a friend

(1,877 total reviews)

Alfonso Gonzalez Loeschen

68% approve of CEO

49% positive business outlook

Ratings by demographic groups

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Nespresso has an employee rating of 3.8 out of 5 stars, based on 1,877 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Nespresso employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

2K reviews

4.0

Jun 28, 2022

Not bad!

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Benefits are okay and you get employee perks if you are based out of NYC office

Cons

Outdated software lot of manual work. Lack of open communication.

Nespresso Response

3y

Dear Current Employee, Thank you for taking the time to leave a review on your positive experience working with Nespresso! We take pride in our compensation and benefits package which includes excellent perks, like free coffee and machines, as well as bonuses for eligible roles. This is true – not only for the New York office, but for our team across the country! To your point on our systems, we are constantly working to improve our technology across our global network, including our POS system. I would like to better understand your point on open communication. Our monthly townhall calls are a great way to stay connected and engaged and always include a Q&A which helps to promote transparency and open communication from the leadership team. Please don’t hesitate to reach out if you ever have ideas on ways in which we can improve on this or any other topics. Sincerely, Alfonso Gonzalez CEO, Nespresso North America

4.0

Jun 10, 2022

Great Company, Great Benefits

Bar host

Recommend

CEO approval

Business Outlook

Pros

Great Benefits, Flexibility and Mobility

Cons

Corporate Rules are not for everyone

Nespresso Response

3y

Dear Former Employee, Thank you for taking the time to leave a review on your positive experience working with Nespresso in Miami! You mention flexibility – A flexible work schedule is important with a retail job and our flexible scheduling is a great example of how we actively encourage and implement ways of working to better support work-life balance. We are proud to offer our employees a competitive compensation and “great benefits,” as you say, with excellent perks, like free coffee and machines. Nespresso truly is a “Great Company” with “Great Benefits”! I am curious what you mean when you say “Corporate Rules are not for everyone.” As a company with three major business divisions (Retail, Customer Service, Corporate) it’s important for us to understand the unique needs of each group to best serve the whole. Please reach out to me directly if you would like to discuss further. Sincerely, Alfonso Gonzalez CEO, Nespresso North America

5.0

Jun 2, 2022

Great place to work

Customerr service representative

Recommend

CEO approval

Business Outlook

Pros

They really look after their employees in the most amazing way

Cons

None that I can present at this time

Nespresso Response

3y

Dear Former Customer Service Representative, First, thank you for your many years of service at Nespresso! I couldn’t agree with you more. Nespresso really is a “great place to work.” Our people, yourself included, are what make Nespresso great and together, we can continue to look after one another “in the most amazing way.” My inbox is always open should you want to discuss any ways in which we can improve in the future. Please don’t hesitate to reach out. All my best, Alfonso Gonzalez CEO, Nespresso North America

Viewing 337 - 339 of 1,877 Reviews

Jobs at Nespresso

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Customer Facing Supply Chain Specialist (B2B Planning)

Retail Sales Associate, part-time

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