Is Nespresso a good company to work for?

Nespresso has an overall rating of 3.8 out of 5, based on over 3,234 reviews left anonymously by employees. This rating has decreased by 3% over the last 12 months. 74% of employees would recommend working at Nespresso to a friend and 49% have a positive outlook for the business. The best reviews about Nespresso have been left by employees working as Customer Service Representative , Sales Associate and Boutique Manager .

Does Nespresso pay their employees well?

According to anonymously submitted Glassdoor reviews, Nespresso employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Nespresso. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at Nespresso?

74% of Nespresso employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Nespresso 3.5 out of 5 for work life balance, 3.7 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Nespresso?

Coffee Specialist (379) , Boutique Coffee Specialist (151) , Sales Associate (76) , Boutique Specialist (63) , Team Leader (59) , Spécialiste Café (44) , opérateur de production (44) , Manager (39) , Senior Coffee Specialist (38) , Customer Service Representative (32) , Assistant Manager (28) , Boutique Manager (28) , Sales Assistant (24) , Sales (23) , Brand Ambassador (22)

What are the pros of working at Nespresso according to real employee reviews?

"And throwing benefit are great." ((in 192 reviews)); "Discounts and free coffee, although that is stopping very soon." ((in 139 reviews)); "Pay is good and is widely flexible" ((in 119 reviews)); "Some great people in the company with good ideas and the will to be be the best coffee company in japan" ((in 74 reviews)); "Good training when they have the adequate staff Improving company culture" ((in 51 reviews))

What are the cons of working at Nespresso according to real employee reviews?

"Management is bad and racists." ((in 160 reviews)); "Work work work No work life balance!" ((in 42 reviews)); "Long hours standing up a lot which can go slowly if it's not busy." ((in 42 reviews)); "The managers don't care if you die at your desk." ((in 39 reviews)); "Upper management and corporate expectations are absurd." ((in 24 reviews))

What are employees saying about Nespresso layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Nespresso layoffs and their outlook for job security at Nespresso in 2026.

What are the top reviewed Nespresso locations?

New York , San Francisco , Long Island City , Miami , San Diego , Chicago , Costa Mesa , Skokie , Dallas , Los Angeles , Boston , Atlanta , Arlington , Austin , Orlando , Denver , Bethesda , Boca Raton , Miami Beach , Scottsdale , Beverly Hills , Newport Beach , Sherman Oaks , La Jolla , Santa Clara , Bellevue , Tampa , Aventura , Paramus , Southampton

Nespresso reviews

3.8

74% would recommend to a friend

(1,878 total reviews)

Alfonso Gonzalez Loeschen

68% approve of CEO

49% positive business outlook

Ratings by category

4.1

Diversity & inclusion

3.7

Culture & values

3.7

Compensation and benefits

3.5

Work/Life balance

3.3

Senior management

3.2

Career opportunities

Nespresso has an employee rating of 3.8 out of 5 stars, based on 1,878 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Nespresso employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

2K reviews

5.0

Feb 3, 2022

Good benefits and good pay

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Medical benefits, Bonus, Perks, Salary, PTO

Cons

Difficult to grow in your career

Nespresso Response

2y

Hello Colleague, Thank you for sharing your feedback with us. We appreciate your positive comments regarding various elements of our Total Rewards package. This is the way we strive to support the well-being and satisfaction of our employees. Regarding the point of improvement, we continuously review our processes and provide training and development opportunities to help our employees grow professionally and achieve everything they want in their careers. We encourage you to discuss your career aspirations with your manager or the HR team to identify potential opportunities within the company. Wishing you continued success at Nespresso. Thank you.

5.0

Jan 26, 2022

Great place!

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Flexible work schedule and lots of support

Cons

Payroll and reimbursement process needs improvement

Nespresso Response

4y

Dear Current Customer Service Representative, Thank you for taking the time to leave a review on your positive time with Nespresso! I was glad to read you found a “flexible work schedule” and “lots of support.” Our flexible scheduling is a great example of how we actively encourage and implement ways of working to better support work-life balance. Regarding your advice to management, I’d like to better understand any areas of opportunity. I encourage you to reach out to me directly if you would like to discuss further. Sincerely, Alfonso Gonzalez CEO, Nespresso North America

4.0

Jan 24, 2022

Great coworkers, bad customers

Operations manager

Recommend

CEO approval

Business Outlook

Pros

It’s a job, everyone I work with is wonderful.

Cons

Doesn’t pay well at all, customers can be very difficult.

Nespresso Response

4y

Dear Current Employee, I believe our people are what make our company great, so I’m pleased to hear you found Nespresso to be a place with wonderful co-workers. Regarding pay, we take pride in our competitive Nestlé and Nespresso compensation and benefits packages, which we regularly review and update according to our employees needs and market benchmarks. Our people are a top priority, both for me, and the leadership team at Nespresso. If you’d like to discuss this further, I encourage you to reach out to me directly. Sincerely, Alfonso Gonzalez CEO, Nespresso North America

Viewing 355 - 357 of 1,878 Reviews

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